[Remote] VMware Support Engineer (NSX) at Spinnaker Support

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, IT ServicesIndustries

Requirements

Based in India (fully remote role)
Minimum 5 years’ experience across VMware core technologies at a senior support level
Experience in handling critical customer situations
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization, Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN
Knowledge of VMware vSphere is mandatory: Hands-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch)
Knowledge of REST API, Curl and Postman is mandatory: Understanding of HTTP response codes, able to craft REST API calls (GET, POST, PUT, DELETE)
Knowledge of Certificates: Understand Self-signed and CA certificates
Proficiency in Linux/UNIX: Able to navigate directories and file system, use shell commands in troubleshooting
Proficiency in Networking: In-depth understanding of L3 networking protocols, switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN, network design
Proficiency in Packet Capture/Wireshark: Able to navigate network virtualization complexity
Familiarity with systems management concepts (e.g., SNMP), capacity/performance management and tuning, storage and network management
Certifications: Linux LPIC-1, LPIC-2 required; Networking CCNA required, CCNP a plus; VMware VCP required, VCP-NV, VCAP-NV a plus
Strong analytical and problem-solving skills
Excellent customer focus, communication, friendly interaction, and passion to help customers

Responsibilities

Provide occasional after-hours, weekends, and holidays support for urgent customer issues
Troubleshoot customer issues in an environment connected online and remotely to customer systems
Work as part of a global team in a 24x7 follow-the-sun support model, ensuring effective collaboration to resolve issues
Drive customer satisfaction by tracking issues from start to closure and minimizing aging cases
Provide root cause analysis for technical issues when requested
Assist with creating and maintaining relevant knowledge articles
Work with internal stakeholders to enhance overall customer experience
Promote best practices and new methodologies

Skills

VMware

NSX-T

NSX-T Architecture

Managers

Controllers

Transport Nodes

Edge Nodes

TEPs

L3 Support

Troubleshooting

Root Cause Analysis

Customer Support

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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