[Remote] VMware Support Engineer (NSX) at Spinnaker Support

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 5 years’ experience across VMware core technologies at a senior support level
Experience in handling critical customer situations
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization, and Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN
Knowledge of VMware vSphere is mandatory: Hands-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch)
Knowledge of REST API, Curl and Postman is mandatory: Understanding of HTTP response codes, able to craft REST API calls (GET, POST, PUT, DELETE)
Knowledge of Certificates: Understand the concept of Self-signed, CA certificates
Proficiency on Linux/UNIX is mandatory: Able to navigate directories and file system, use shell commands in troubleshooting
Proficiency in Networking is mandatory: In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
Proficiency in Packet Capture/Wireshark is mandatory: Able to navigate through the complexity of network virtualization
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; storage and network management
Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus. VMware: VCP, VCP-NV, VCAP-NV is a plus
Strong analytical and problem-solving skills
Excellent customer focus and communication, friendly interaction and passion to help customers
Availability for occasional after hours, weekends and holidays support for urgent customer issues

Responsibilities

Troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems
Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases
Provide root cause analysis for technical issues when requested
Assist with creating and maintaining relevant knowledge articles
Work with other internal stakeholders as needed to enhance the overall customer experience
Promote best practices and new methodologies

Skills

Key technologies and capabilities for this role

VMwareNSX-TNSX-T ArchitectureManagersControllersTransport NodesEdge NodesTEPsLogical SwitchingLogical RoutingSegment CreationTroubleshootingRoot Cause AnalysisCustomer SupportL3 Support

Questions & Answers

Common questions about this position

What experience level is required for this VMware Support Engineer role?

Minimum 5 years’ experience across VMware core technologies at a senior support level is required, along with experience in handling critical customer situations.

What specific NSX-T knowledge is needed for this position?

Knowledge of NSX-T Architecture including Managers, Controllers, Transport Nodes, Edge Nodes, TEPs; Logical Switching & Routing like Segment creation, Tier-0 and Tier-1 gateways; Distributed Firewall (DFW) and Gateway Firewall (GFW) for micro-segmentation and rules; and Edge Services such as Load balancer, NAT, and VPN is required.

Is this a remote position, or does it require office work?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What does the team structure look like for this position?

You will work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model, with occasional after hours, weekends, and holidays support for urgent issues.

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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