[Remote] VMware Support Engineer (NSX) at Spinnaker Support

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum 5 years’ experience across VMware core technologies at a senior support level
Experience in handling critical customer situations
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN
Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch)
Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE)
Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates
Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment
Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization
Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management
Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

Responsibilities

Occasional after hours, weekends and holidays support for urgent customer issues
Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems
Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases
Provide when requested root cause analysis for technical issues
Assist with creating and maintaining relevant knowledge articles
Work with other internal stakeholders as needed to enhance the overall customer experience
Promote best practise and new methodologies

Skills

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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