Connectly

Virtual Assistant - Part Time(UK Research & Development, WFH)

Philippines

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Research & Development, Biotechnology, Life SciencesIndustries

Requirements

Candidates must have proven experience in a technical support or helpdesk role, preferably in a scientific or research environment, with a strong technical understanding of software systems, databases, and cloud platforms. Excellent written communication skills are essential, along with experience using CRM software like HubSpot and accounting software such as QuickBooks. The ability to work independently and manage time effectively within a part-time schedule is also required. Preferred qualifications include a background in life sciences or biotechnology, basic scripting and troubleshooting skills for website upkeep (e.g., WordPress), and an understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR).

Responsibilities

The Virtual Assistant will provide prompt and professional email-based technical support to end-users, troubleshooting software, system, and access issues related to biotech research tools and platforms. Responsibilities include escalating complex technical problems, maintaining detailed documentation of support tickets, and collaborating with management departments. The role also involves contributing to support documentation and FAQs, ensuring compliance with data privacy and security protocols, issuing quotations, purchase orders, and invoices using QuickBooks, and maintaining customer relations, lead follow-up, and email campaigns within HubSpot CRM, as well as updating company social media platforms.

Skills

Technical Support
Helpdesk
Software Systems
Databases
Cloud Platforms
Written Communication
CRM
HubSpot
QuickBooks
Time Management
WordPress
Scripting
Troubleshooting
Data Integrity
GxP
HIPAA
GDPR
Email Support
Social Media Management

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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