R&D Analyst
CoderFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have proven experience in a technical support or helpdesk role, preferably in a scientific or research environment, with a strong technical understanding of software systems, databases, and cloud platforms. Excellent written communication skills are essential, along with experience using CRM software like HubSpot and accounting software such as QuickBooks. The ability to work independently and manage time effectively within a part-time schedule is also required. Preferred qualifications include a background in life sciences or biotechnology, basic scripting and troubleshooting skills for website upkeep (e.g., WordPress), and an understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR).
The Virtual Assistant will provide prompt and professional email-based technical support to end-users, troubleshooting software, system, and access issues related to biotech research tools and platforms. Responsibilities include escalating complex technical problems, maintaining detailed documentation of support tickets, and collaborating with management departments. The role also involves contributing to support documentation and FAQs, ensuring compliance with data privacy and security protocols, issuing quotations, purchase orders, and invoices using QuickBooks, and maintaining customer relations, lead follow-up, and email campaigns within HubSpot CRM, as well as updating company social media platforms.
AI-powered marketing automation for e-commerce
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.