[Remote] Virtual Assistant at Insider

Cebu City, Central Visayas, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital MarketingIndustries

Requirements

Proven experience in sales, customer engagement, or customer conversion roles
Excellent verbal and written communication skills
Confident in handling live conversations and adapting to different customer scenarios
Ability to follow structured workflows and scripts while maintaining a natural and personable tone
Comfortable using HubSpot or similar CRM and workflow systems
Highly organized, detail-oriented, and self-driven in a remote work environment
Strong working knowledge of HubSpot CRM, with hands-on experience managing and using it

Responsibilities

Proactively reach out to users via phone calls, emails, and SMS based on workflows built in HubSpot
Engage users who paused or did not complete onboarding/quiz steps to reinitiate their journey
Respond promptly to users who request assistance or have product-related questions
Follow pre-defined scripts and maintain accurate product knowledge (scripts will be collaboratively developed with Vivoro)
Support conversion efforts by helping customers understand offerings and encouraging purchases
Perform CRM-related tasks such as logging conversations, updating customer records, and tracking engagement
Provide operational support linked to customer engagement, as needed

Skills

HubSpot

CRM

Customer Engagement

Sales

Communication

Lead Tracking

Onboarding Support

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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