[Remote] Viewer Experience Advocate - Part Time at The Walt Disney Company

British Columbia, Canada

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Entertainment, Media, StreamingIndustries

Previous work experience in a customer service capacity
Excellent communication skills, both verbal and written, with ability to use proper punctuation, grammar, and spelling
Excellent typing, phone, and computer navigation skills
Knowledge of multiple web browsers, email, and messaging platforms
Familiarity with digital streaming services, devices, and mobile applications
Ability to receive feedback and take action when appropriate
Positive, can-do attitude; flexible and able to multitask
Strong attention to detail
Strong time management skills
Access to reliable internet connection and quiet, dedicated workspace free from hazards
Ability to work/stay in one place for shift duration (except breaks)
Schedule availability for evenings, overnights, weekends, and holidays (20-29 hours/week part-time)
Located in British Columbia, Alberta, Manitoba, Ontario, New Brunswick, or Nova Scotia, Canada

Handle support contacts from viewers through phone, live chat, and social media
Bring stories to life through scripted and non-scripted interactions with fans and viewers
Connect with fans and viewers by asking open-ended questions to assess needs, make recommendations, and provide assistance and accurate information to resolve issues
Provide accurate information and efficient troubleshooting, especially in technical areas like software functionality or networking affecting streaming
Document contacts to champion change and reduce friction points
Escalate issues and/or opportunities to team leaders or managers
Contribute to a high energy, storytelling environment providing entertaining, fun, and dynamic experiences
Consistently treat fans, viewers, and employees with respect and contribute to a positive work environment
Take a proactive role in maintaining Disney brand standards
Uphold all company policies as outlined in Standard Operating Procedures, Employee Policy Manual, and Standards of Business Conduct
Assist with special projects as assigned