Vice President, Restaurant AI Drive Through & Operations at SoundHound AI

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Restaurants, Quick Service RestaurantsIndustries

Requirements

8+ years leading drive-thru operations or technology deployments for a respected QSR brand or a top-tier restaurant-tech vendor with a drive-thru solution focus
Proven credibility as a client-facing consultant or executive liaison
Track record of managing multi-site pilot programs and scaling them into enterprise-wide rollouts
Prior experience recruiting, leading, and coaching cross-functional field or implementation teams
Deep understanding of drive-thru operations workflows, audio systems, POS/KDS integrations, and service-time analytics
Excellent project-management skills—able to juggle dozens of locations, vendors, and stakeholders simultaneously
Strong analytical and communication skills; comfortable presenting to C-suite and frontline crews alike
Experience building teams
Familiarity with deployments (preferred)

Responsibilities

Lead and grow the Drive-Thru Deployment Team: Manage and mentor a distributed team of US and international members; hire and develop program managers, deployment engineers, and field trainers; establish team OKRs and professional-development paths
Deliver successful Drive-Thru Pilots: Conduct on-site assessments of pilot restaurants (layout, audio quality, POS/KDS integration, signage, crew workflow) and flag risks; collaborate with clients’ operations leaders on KPIs, success criteria, and training; create and execute go-live plans including training, testing, and monitoring; gather feedback and translate into improvements for AI Analyst and Product teams
Scale Rollouts & Continuous Improvement: Build and run a repeatable restaurant deployment playbook for rapid expansion; coordinate timelines and dependencies across client PMs, installers, and Partnership team; track post-launch performance, deep-dive into outliers, diagnose root causes, and drive remediation plans
Act as Subject-Matter Expert & Executive Partner: Serve as the company’s public face for drive-thru best practices, advising client C-suite and operations executives on process flow, labor models, menu structure, and lane design; provide strategic input to internal Product, Partnerships, Account Management, and Sales teams on market trends and client pain points

Skills

Key technologies and capabilities for this role

Voice AIGenerative AIConversational AIPOS IntegrationKDS IntegrationDrive-Thru OperationsProgram ManagementDeployment EngineeringField TrainingOKRsPerformance MonitoringCrew Training

Questions & Answers

Common questions about this position

What is the salary for the Vice President, Restaurant AI Drive Through & Operations role?

This information is not specified in the job description.

Is this position remote or does it require on-site work?

This information is not specified in the job description.

What key skills and experiences are required for this VP role?

The role requires expertise in drive-thru operations, on-site restaurant assessments, crew training, KPI management, and scaling deployments, along with leadership to manage distributed teams.

What is the team structure like for this position?

You will manage and mentor a distributed team of US and international members, hiring additional program managers, deployment engineers, and field trainers as the business expands.

What makes a strong candidate for this VP role?

Strong candidates have deep drive-thru operations expertise, proven ability to lead distributed teams, deliver pilots on schedule, scale rollouts, and partner with client executives on AI optimization strategies.

SoundHound AI

Voice AI platform for conversational experiences

About SoundHound AI

SoundHound provides conversational intelligence solutions through its independent voice AI platform. This platform uses unique technologies called Speech-to-Meaning® and Deep Meaning Understanding® to facilitate fast and accurate voice interactions, allowing users to engage with products and services in a natural way. The company works with a wide range of clients, including well-known brands like Hyundai, Mercedes-Benz, and Netflix, by licensing its voice AI technology. This approach generates revenue through long-term contracts and usage-based fees. SoundHound stands out from competitors by focusing on delivering high-quality conversational experiences across various industries, including automotive and consumer electronics, where advanced voice AI capabilities are increasingly important.

Santa Clara, CaliforniaHeadquarters

2005Year Founded

$317.1MTotal Funding

IPOCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Company Equity

Performance Bonus

Risks

Competition from tech giants like Google and Amazon threatens SoundHound's market share.

Rapid AI advancements could render SoundHound's technologies obsolete without innovation.

Economic downturns may reduce business spending on AI technologies, affecting revenue.

Differentiation

SoundHound's Speech-to-Meaning technology ensures high-speed, accurate voice interactions.

Partnerships with brands like Hyundai and Mercedes-Benz enhance SoundHound's market credibility.

SoundHound's open developer platform allows for customizable AI voice solutions.

Upsides

Growing demand for voice AI in automotive boosts SoundHound's market potential.

Expansion into quick-service restaurants highlights new revenue streams for SoundHound.

Recognition in healthcare AI suggests opportunities in the healthcare sector.

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