Verafin - Customer Support Analyst at Nasdaq

St John's, Newfoundland and Labrador, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Outstanding customer support skills gained through 3+ years of relevant previous experience
Ability to effectively organize, prioritize and escalate customer issues
Excellent written and verbal communication skills
Ability to adjust quickly to changing priorities
Ability to communicate complex technical concepts in non-technical language
Strong ability to analyze and troubleshoot technical issues

Responsibilities

Responding to telephone calls, email, and other requests for application support and following up as necessary
Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
Probing for customer issues and/or concerns to ensure the highest customer satisfaction
Sharing best practices and solutions with team members to enhance customer satisfaction
Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
Customer education by demonstrating quick tasks within the application

Skills

Customer Support

Troubleshooting

Salesforce

Technical Analysis

Communication

Prioritization

Escalation

Customer Education

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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