Vendor Strategist - BPO
MercurySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, HealthTech, Customer ServiceIndustries
Requirements
Candidates should possess a proven track record in vendor operations, demonstrating at least 5 years of experience in a leadership role within a high-growth environment. Strong analytical skills and the ability to interpret operational data are essential, along with excellent communication and interpersonal skills. Experience collaborating with cross-functional teams and managing complex relationships with external partners is also required.
Responsibilities
The Vendor Operations Lead will oversee the day-to-day execution and performance management of Headway’s BPO partnerships, ensuring adherence to SLAs, productivity goals, and customer satisfaction metrics. They will act as a primary point of contact for BPO teams, collaborating with internal teams like Operations, Workforce Management, Quality Assurance, and Training to drive continuous improvement and optimize processes. The role involves analyzing operational data to identify trends and challenges, and supporting process optimization initiatives to enhance efficiency and service quality.
Skills
Vendor Management
Operations Oversight
BPO Partnership
Performance Monitoring
Process Optimization
Cross-functional Collaboration
Customer Service
Quality Assurance
Workforce Management
Headway
Connects patients with affordable mental health services
About Headway
Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$318.1MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
1,001-5,000Employees