Lead Processing Specialist

Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Mobility Services, Government SolutionsIndustries

Requirements

Candidates should possess a High School Diploma or GED, or equivalent work experience, along with preferred college experience; they must demonstrate strong problem-solving and analytical skills, excellent written and verbal communication skills, the ability to work in a fast-paced environment, and the ability to lead/facilitate meetings; proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines, and the ability to work independently and as part of a team; decisive and able to quickly make sound decisions, professionalism, and the ability to work well with different groups of people and different layers of leadership; exceptional aptitude and flexibility towards serving and assisting others, along with strong interpersonal, decision-making, organizational, and conflict management skills; and a focus on high quality and strong attention to detail, complemented by advanced computer skills with the O365 suite and reporting databases.

Responsibilities

The Lead Processing Specialist will regularly review processor performance, providing coaching and training to address gaps; serve as a leader within a team environment, operating as the initial point of contact for team members regarding escalations or other issues; collect and disseminate daily metrics; respond to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner; fields and resolves escalated internal inquiries from other departments; provides feedback and/or suggestions to the leadership team on improving operational procedures and processes; collaborate in planning and strategy sessions using continuous improvement methodologies; partner with outside vendors and subcontractor organizations as needed; diligently work on various internal project assignments as needed; assist Supervisor/Manager with other tasks and duties as assigned; oversee the office and team when the supervisor is out of the office; and process events as needed.

Skills

Leadership

Coaching

Performance Management

Customer Service

Stakeholder Engagement

Performance Metrics Analysis

Verra Mobility

Smart transportation solutions for road safety

About Verra Mobility

Verra Mobility provides smart transportation solutions aimed at improving road safety and enhancing the overall transportation experience. The company develops technology that helps monitor and improve driver behavior, making roads safer for everyone. For instance, they have implemented school bus stop arm safety camera programs in New York to enforce traffic laws and protect children around school buses. Verra Mobility works with various clients, including government agencies, commercial fleets, and rental car companies, offering customized solutions to meet their specific transportation needs. Unlike many competitors, Verra Mobility focuses on building strong partnerships and delivering tailored services, which helps them stand out in the smart transportation market. The company's goal is to create safer and more connected transportation systems that benefit communities worldwide.

Mesa, ArizonaHeadquarters

1987Year Founded

$1,000MTotal Funding

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging smart mobility startups may erode Verra Mobility's market share.

Reliance on government contracts exposes Verra Mobility to political and budgetary changes.

Data privacy concerns could increase compliance costs and operational challenges.

Differentiation

Verra Mobility leads in smart mobility with over 8.5 million vehicles managed.

The company operates 4,000+ safety cameras, enhancing road safety and driver behavior.

Verra Mobility's customized solutions address complex transportation challenges for diverse clients.

Upsides

AI-driven traffic systems enhance smart city solutions with real-time data analytics.

IoT integration in transportation grows 20% annually, boosting Verra Mobility's smart solutions.

Global automated tolling market to reach $10 billion by 2025, aligning with Verra's expertise.

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