CSC Generation

Vendor Management Specialist

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain & LogisticsIndustries

Requirements

Candidates should have experience managing vendor relationships, resolving issues, and acting as a primary liaison between vendors and internal teams. They should possess strong analytical and reporting skills, the ability to track KPIs, generate performance reports, and identify operational risks and trends. Proven ability to improve compliance, streamline processes, and implement tools or automation to enhance efficiency is also required, along with a detail-oriented approach to managing vendor onboarding, compliance documentation, and maintaining accurate records.

Responsibilities

The Vendor Management Specialist will act as the main contact for vendor communications, issue resolution, and process updates, manage vendor compliance, chargebacks, dispute forms, and returns, oversee vendor and shipping carrier performance, addressing issues with packaging, claims, and shipping holds. This role will facilitate new vendor onboarding and maintain accurate vendor records, support Customer Care and buying teams with operational data and vendor calls, escalate and coordinate solutions for vendor-related operational challenges, generate and distribute weekly reports on open orders and vendor performance, maintain vendor scorecards, track KPIs, and conduct audits to identify risks and trends, and develop tools and processes to streamline operations and improve efficiency.

Skills

Vendor Management

Issue Resolution

Performance Monitoring

Data Analysis

Reporting

KPI Tracking

Process Improvement

Automation

Relationship Management

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Key Metrics

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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