Vendor Management Specialist

Position Overview

• Location Type: Not specified
• Employment Type: Full Time
• Salary: Not specified

The Vendor Management Specialist plays a crucial role in optimizing vendor operations, ensuring seamless communication, and improving compliance. This position acts as the primary liaison between vendors and internal teams, focusing on issue resolution, performance monitoring, and process improvements. By leveraging data-driven insights, this role will help mitigate risks, enhance efficiency, and improve vendor relations, ultimately contributing to better service delivery and customer satisfaction.

Responsibilities

• Act as the main contact for vendor communications, issue resolution, and process updates.
• Manage vendor compliance, chargebacks, dispute forms, and returns.
• Oversee vendor and shipping carrier performance, addressing issues with packaging, claims, and shipping holds.
• Facilitate new vendor onboarding and maintain accurate vendor records.
• Support Customer Care and buying teams with operational data and vendor calls.
• Escalate and coordinate solutions for vendor-related operational challenges.
• Generate and distribute weekly reports on open orders and vendor performance.
• Maintain vendor scorecards, track KPIs, and conduct audits to identify risks and trends.
• Develop tools and processes (like a vendor "Cheat Sheet") to streamline operations and improve efficiency.
• Assist in renegotiating vendor policies, implement automation for claims, and drive process improvements for better service delivery and customer satisfaction.

Requirements

• Experience managing vendor relationships, resolving issues, and acting as a primary liaison between vendors and internal teams.
• Strong analytical and reporting skills, with the ability to track KPIs, generate performance reports, and identify operational risks and trends.
• Proven ability to improve compliance, streamline processes, and implement tools or automation to enhance efficiency.
• Detail-oriented approach to managing vendor onboarding, compliance documentation, and maintaining accurate records.
• Collaborative, customer-focused mindset with excellent communication skills to support cross-functional teams and drive continuous improvement.

Application Instructions

• The interview process may vary depending on the position. A recruiter will reach out to schedule a conversation. (Step 1: Match most of the requirements and qualifications for the position?)

Company Information

At One Kings Lane, we’re doing so much more than selling great home décor. We are pioneering a new generation in ecommerce, building the next great lifestyle brand, and rapidly scaling our revenues and employee base. Our company is full of passionate, innovative, agile and customer-focused employees who understand the value of collaboration.