UX Researcher at FedEx

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, E-commerceIndustries

Requirements

9+ years of UX design experience working on complex web applications and websites
Bachelor’s or master’s degree in interaction design, multimedia design, or a related field (or equivalent experience)
Deep expertise in Figma
A big-picture view of the entire user journey — from beginning to end
A strong eye for detail and craftsmanship in design
Experience collaborating with business stakeholders

Responsibilities

Drive global UX strategy and guide product design together with three high performing UX specialists
Design and enhance the shipping experience across various digital products
Deliver and iterate on high-quality UX designs as a key member of one or more dedicated, cross-functional product teams
Contribute to the growth vision and help define the right strategies
Increase adoption and usage by exploring strategic themes such as Onboarding (for both new and existing customers), Support, Automation, Personalization, and Monetization (cross- and upsell)
Work closely with other teams and their UX designers to build the optimal shipping and platform experience for all customers
Create experience visions, concepts, and detailed designs for scalable web solutions
Translate designs into implementation with product, business, and IT partners
Iterate on existing solutions to identify opportunities for increased user and business value
Learn new tools, methods, and approaches
Design high-fidelity prototypes and test them with users
Quickly refine and iterate on design ideas

Skills

Key technologies and capabilities for this role

UX DesignUX StrategyProduct DesignDigital DesignUser ExperienceEmpathy-Driven Design

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a full-time position based at FedEx HQ in Hoofddorp, The Netherlands.

What is the salary or compensation for this Senior UX Designer role?

This information is not specified in the job description.

What skills or experience are required for this Senior UX Designer position?

The role requires strategic thinking to drive user and business impact, experience in UX design for digital products like shipping experiences, and ability to deliver high-quality designs while contributing to growth vision and strategies in areas like Onboarding, Support, Automation, Personalization, and Monetization.

What is the company culture like at FedEx GDX?

FedEx GDX is design-led and empathy-driven, focused on putting users first, innovating products and services, and creating outstanding customer experiences for millions of users.

What makes a strong candidate for this Senior UX Designer role?

Strong candidates are strategic thinkers who can drive global UX strategy, guide product design with high-performing UX specialists, and collaborate in cross-functional teams to deliver impactful designs.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees