[Remote] Senior Product Designer at Ro

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Requirements

5+ years experience designing and shipping end-to-end products across different use cases, complicated flows, and edge cases
Experience contributing to and scaling a design system
Ability to think at both a high level about product strategy and vision AND the design details
Experience understanding and designing for the day-to-day execution of complex tasks by knowledge workers, such as design for (but not limited to): Electronic Medical Record (EMR), Insurance claims processing, and Corporate banking or Investment portfolio management
Experience working with multiple stakeholders, product and engineering peers
Ability to provide design variations and the rationale behind decisions made to support your design choices
Experience working on maturing software platforms at companies with many teams or squads collaborating and across multiple stakeholders
Experience and passion for understanding your user’s needs through qualitative research methods and testing
Strong communication and storytelling skills. You see the value in discussing design in group settings and participating in design critiques and reviews with other designers
A desire to learn, grow and be a mix of leadership, curiosity, process, and advocacy for your end users and design craft

Responsibilities

Own your design process end to end
Solve business problems, through design, at the heart of a complex healthcare delivery platform
Set and raise the quality bar for design and influence through craft, collaboration and problem-solving
Make data-driven decisions that translate business goals into product experiences, and distill complexity into simple and elegant experiences
Inspire and influence cross-functional team members and senior leadership by presenting design variations, design rationale, and evidence-based decision-making
Lead all phases and aspects of design from vision, strategy, research, ideation, UX architecture, flows, interactions, wireframing, testing, and polished visual design
Leverage, improve, and elevate our visual language and Ro Internal design system ensuring it reflects human centered design principles, best practices in UX, UI, interaction design and visual design
Drive design strategy and detailed design execution across internal products that enable our physicians, nurse practitioners, nurses and patient advocates to provide safe, high quality care to patients
Be an integral part of the end-to-end product development cycle and partner closely with Product Management, Engineering, Data, Medical, and Legal
Contribute to our platform design system and governance process to ensure we intentionally, methodically and systematically evolve and improve our UI components and design patterns

Skills

Key technologies and capabilities for this role

Product DesignUI DesignDesign SystemsFigmaElectronic Medical RecordEMRHealthcare UXUser ResearchPrototypingDesign Governance

Questions & Answers

Common questions about this position

What experience level is required for the Senior Product Designer role?

Candidates need 5+ years of experience designing and shipping end-to-end products across different use cases, complicated flows, and edge cases, plus experience contributing to and scaling a design system.

What are the main responsibilities of this Senior Product Designer position?

You will own the end-to-end design process, solve business problems through design in a complex healthcare platform, lead all phases from research to visual design, and elevate the internal design system.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Ro have?

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024), Best Workplace for Parents for three years, and emphasizes a mission-driven environment focused on patient care.

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision benefits

One Medical membership

Equity

Flexible Time Off

Gym reimbursement stipend

Learning & development stipend

Paid parental leave

Flexible work arrangements

Dog-friendly office

Company-wide events

Risks

Layoffs at Ro may impact service quality and customer satisfaction.

Competition from companies like Fabric could challenge Ro's market position.

Drug shortages, despite tracking efforts, may lead to customer dissatisfaction.

Differentiation

Ro offers a vertically integrated platform combining telehealth, lab services, and pharmacy.

Ro's GLP-1 Supply Tracker addresses drug shortages, enhancing patient care management.

Ro provides a seamless, end-to-end healthcare experience without the need for insurance.

Upsides

Increased telehealth demand post-COVID-19 boosts Ro's market expansion opportunities.

Ro's ro.OS platform enhances patient satisfaction and retention through seamless care.

Partnership with Modon Developments expands Ro's geographical footprint in New Cairo.

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