UX Researcher at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, eCommerceIndustries

Requirements

Experience in the field of User Experience (UX) specifically research and ideally in a large-scale ecommerce environment where your work is shared to multiple stakeholders
Ability to utilise a range of qualitative and quantitative research methodologies for both generating ideas and understanding as well as validating and evaluating solutions in the User Centred Design (UCD) process
Pragmatic and flexible, understanding how research operates in a Lean UX and Agile environment to produce timely and relevant insights that have impact
Collaborative and a team player, understanding the importance of engaging with others to synthesise insights as well as work with other team’s data sources to triangulate and spot trends
Confident in project scoping and planning as well as hands-on execution of running research studies
Strong communicator who can bring to life the stories of our customers with data and insights to influence and manage stakeholders

Responsibilities

Conduct regular conversations with our customers to ensure we build the right experiences to solve their problems
Encourage the business to make decisions based on customer insight, data and research evidence
Identify research opportunities and execute a range of research activities based on collaboration with Conversion Rate Optimisation (CRO) and Product Design, as well as from your analysis of Voice of Customer sentiment and onsite behavioural analytics
Share insights in appropriate formats to aid understanding and knowledge sharing as well as wider stakeholder engagement and education
Help to lead and define projects, including troubleshooting, running alignment sessions and benchmarking
Seek to improve processes and ways of working – spotting opportunities for collaboration and creating efficiencies for colleagues and customers
Lead on a range of research initiatives utilising a range of qualitative and quantitative research methodologies to help deliver World Class digital experiences
Work collaboratively with the wider eCommerce team as well as Product and Technology functions, influencing decisions with data-backed insights to ensure the customer is at the heart of everything we do as we improve and optimise the end-to-end online experience

Skills

UX Research

Qualitative Research

Quantitative Research

User Interviews

Conversion Rate Optimisation

CRO

Voice of Customer

Behavioural Analytics

Stakeholder Engagement

eCommerce

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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