[Remote] Designer/Researcher at Nava

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Public Sector, ConsultingIndustries

Requirements

At least two years of experience working as a service designer or researcher with product teams in a professional environment
Experience mapping and driving systemic improvements within complex service environments
Depth of experience in conducting, synthesizing, and communicating qualitative research
Understanding of web and mobile user interface design best practices
Relentlessly curious mindset, never satisfied with easy answers
Equal parts systems thinker and advocate for users
Highly resourceful, reliable, and detail-oriented
Ability to think strategically around trade-offs and short-term vs. long-term benefits
Ability to build and form strong relationships with internal teams and external partners
Adaptive, empathetic, collaborative, and positive mindset
Excellent written and verbal communication skills, technical and otherwise
Legally authorized to work in the United States without sponsorship
Meet eligibility requirements for government security investigations or security clearances
Include a portfolio

Responsibilities

Apply a service design mindset to challenges with a relentless focus on user needs
Propel understanding of users by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
Collaborate with multidisciplinary Nava product teams and government staff to drive service-level changes to product direction
Work on cross-functional teams, moving from concept to implementation and championing user needs with user research, prototyping, and designing systems
Collaborate dynamically with government contractors and civil servants, maintaining order and focus in complex stakeholder ecosystems

Skills

Key technologies and capabilities for this role

User ResearchHuman-Centered DesignPrototypingUX DesignUI DesignAccessibilityStakeholder ManagementFigmaSketch

Nava

Develops software for government service improvement

About Nava

Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$2.1MTotal Funding

DEBT_PPCompany Stage

Government & Public Sector, Social ImpactIndustries

201-500Employees

Benefits

Medical, dental, & vision

20 days of PTO accrued

Unlimited sick leave

Paid parental leave

Sabbatical leave

401k contributions match at 4% of your salary

Flexible work arrangements

$1,000 new home office set up budget, monthly phone allowance

Monthly partial reimbursement for utilities (where applicable)

$2,000 annual tuition & professional development budget

Equity stock options

Employee referral program

Commuter benefits

Risks

Dependence on government contracts exposes Nava to financial instability from budget changes.

AI use in government services may face scrutiny over data privacy and ethics.

Resistance to digital transformation within government agencies could delay project outcomes.

Differentiation

Nava specializes in user-friendly software solutions for government services.

The company is a public benefit corporation focused on social impact projects.

Nava's diverse workforce reflects the communities it serves, enhancing solution equity.

Upsides

Nava's AI-driven solutions enhance public benefits enrollment, increasing accessibility.

Government IT modernization trends offer Nava expansion opportunities in digital transformation.

Strategic partnerships, like with Aquia Inc., boost Nava's cybersecurity and cloud capabilities.

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