UX Engineer - Experimentation & Optimisation at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, RetailIndustries

Requirements

Experience with A/B testing tools, ensuring proper test setup and execution
Strong proficiency in JavaScript, HTML, and CSS to implement and modify test variations
Understanding of web performance metrics and techniques to improve performance and usability
Ability to work effectively with eComm Events, Monetisation and Trading teams as well as UX, Product, and Development teams, translating test insights into actionable recommendations
Experience working in agile environments, running fast-paced experiments, and iterating based on results

Responsibilities

Develop, deploy, and maintain A/B and multivariate tests across ecommerce platforms, ensuring robust and scalable execution. Work with experimentation platforms to set up, monitor, and analyse tests. Ensure experiments run efficiently, with proper randomization, targeting, and performance tracking
Collaborate with the CRO Lead, UX and Content design, Research, and Product teams to identify testing opportunities that reduce friction and enhance the user journey
Collaborate with Data & Analytics, and UX Research to analyse user behaviour, to shape test hypotheses and identify blockers. Ensure test variations maintain site performance, SEO, and accessibility
Work closely with eComm teams as well as UX Designers and Product Managers to integrate testing into Agile workflows. Share insights, methodologies, and best practices to foster a culture of experimentation across the business. Ensure that all tests are aligned with business goals and customer needs
Ensure all experiments adhere to ethical standards, including data privacy regulations (e.g., GDPR, CCPA). Develop scalable testing processes that allow for rapid iteration without disrupting the user experience. Advocate for accessibility and inclusivity in all testing initiatives

Skills

A/B Testing

Multivariate Testing

Personalization Experiments

Experimentation Platforms

CRO

SEO

Accessibility

Agile

Data Analysis

UX Design

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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