User Research Lead - Singapore at Plaid

Singapore

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

5+ years of experience in user research, UX research, or customer insights, preferably in technology / AI products
Strong expertise in both qualitative and quantitative methods, including survey design, data analysis, and experiment design
Ability to work independently and manage multiple projects simultaneously
Proficient in English with the ability to conduct research and present findings in both languages
Preferred Qualifications
Experience with tools such as UserTesting, Miro, Figma, or AI-driven research platforms
Proven track record in startup or high-growth environments, comfortable with ambiguity and rapid pivots
Exceptional communication skills — able to influence stakeholders at all levels

Responsibilities

Lead end-to-end research projects (generative, evaluative, usability, competitive benchmarking) across the product lifecycle
Collaborate with product managers, engineers, and designers to integrate research insights into product roadmaps and AI-driven features
Translate complex findings into clear, actionable recommendations for leadership and cross-functional teams
Build scalable research frameworks to support fast iteration cycles in a startup environment
Apply both qualitative and quantitative methods (interviews, surveys, analytics, diary studies, A/B testing)
Ensure products are localized and culturally relevant, with a focus on global and Chinese-speaking markets
Mentor junior researchers and help establish a research operations playbook for consistency and efficiency

Skills

User Research

Generative Research

Evaluative Research

Usability Testing

Competitive Benchmarking

Interviews

Surveys

Analytics

Diary Studies

A/B Testing

Qualitative Methods

Quantitative Methods

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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