Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, accurate pricing, proper signing, instock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs
- Knowledge of proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within Company guidelines and standards
- Capability to oversee implementation of community outreach programs and encourage Associates to serve as good community members
- Expertise in ensuring compliance with Company and legal policies, procedures, and regulations, including analyzing reports, implementing asset protection and safety controls, overseeing reviews, and developing action plans
- Skills in providing supervision and development opportunities for Associates, including hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset
- Proficiency in providing quality eyewear services: consulting/educating Members/Customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining Optical equipment
- Ability to uphold the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions
- Competence in coordinating, completing, and overseeing job-related activities, developing relationships with stakeholders, supporting plans/initiatives, communicating goals, building accountability, measuring progress, and promoting continuous learning
- Alignment with Company values: Respect the individual (build high-performing teams, embrace differences, create belonging culture, attract/retain/develop talent), Act with Integrity (maintain ethics/compliance, model values, hold accountable, support regenerative goals)
Responsibilities
- Drive sales in the Vision Center by ensuring effective merchandise presentation, pricing, signing, instock/inventory, budgeting, forecasting, and assessing trends/community needs
- Model, enforce, and guide Associates on Customer/Member service to resolve issues per Company standards
- Oversee and participate in community outreach programs, encouraging Associate community involvement
- Ensure compliance with policies/regulations by analyzing reports, monitoring controls, overseeing reviews, implementing action plans, executing programs/initiatives, and directing Associates on confidentiality
- Provide supervision and development for Vision Center Associates: hiring, training, mentoring, assigning duties, recognition, belonging mindset
- Ensure quality eyewear provision: consult/educate Members/Customers, select products, measurements, verify prescriptions, confidentiality, minor repairs, maintain equipment
- Uphold Open Door Policy: meet Associates, listen to concerns, research/review policies, suggest resolutions
- Coordinate/oversee job activities: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build/measure accountability, address improvements, demonstrate adaptability, promote learning
- Implement action plans for policies/procedures, support mission/values/ethics via Open Door Policy and guidance on business processes
Skills
Inventory Management
Sales Forecasting
Budgeting
Customer Service
Team Supervision
Asset Protection
Safety Compliance
Quality Assurance
Eyewear Consultation
Prescription Verification
Frame Repair
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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