Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Ability to use Sam’s Garage, product knowledge, and reference materials
- Proficiency with technology, digital tools, and handheld devices for sales planning, service enhancement, real-time decisions, and team adoption
- Strong interpersonal skills to engage with people, handle challenging situations professionally and empathetically
- Ability to operate hardware (e.g., cash registers), process purchases, payments, returns, refunds, and exchanges for different membership and payment types
- Ability to operate TBC equipment properly and safely, complete vehicle service requests and tests, receive/store/dispose of merchandise and supplies, and maintain documents
- Compliance with company policies, procedures, standards of ethics and integrity, including Open Door Policy
Responsibilities
- Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, following forklift/hazardous material handling, complying with steel standards, and reporting/correcting unsafe situations
- Ensure TBC sales floor is organized, stocked, zoned, and merchandised per company policies, handling claims, returns, shrink, and damages
- Present and maintain merchandise by stocking, setting up, cleaning, organizing displays, removing damaged goods, signing/pricing, and securing fragile/high-shrink items
- Monitor tire and battery orders daily, assist with installation appointments, communicate lead time changes/cancellations, and suggest alternatives
- Assist members with tire maintenance and repair services
- Provide expert member service: greet members, identify needs, assist with purchases/services, resolve concerns, recommend safest/suitable products, explain warranties
- Drive sales and service excellence by communicating merchandise/service value and collaborating with associates to promote TBC offerings
- Triage and prioritize TBC service workflow using Sam’s Garage, manage queues, understand service times, re-prioritize appointments, and recommend to Team Lead/Technicians
- Serve as brand advocate, model high-quality service/products, develop/influence/train team members, address roadblocks
- Assist with purchasing/service decisions per company policies, complete vehicle service requests/tests
- Operate TBC equipment safely, receive/store/dispose merchandise/supplies, complete/maintain documents
- Process member purchases, payments, returns, refunds, exchanges
- Complete work assignments/priorities using policies, data, resources; collaborate with managers/co-workers
Skills
Tire Service
Battery Service
Customer Service
Merchandise Presentation
Safety Compliance
Forklift Operation
Hazardous Material Handling
Sales
Product Knowledge
Service Prioritization
Sam’s Garage
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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