Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
- Skills in building relationships with associates for feedback and providing information to customers and associates
- Experience in driving financial performance, including confirming budgeted sales, wages, and expenses; controlling expenses; creating budgets; and analyzing economic trends
- Capability to participate in and lead community outreach programs, establish community relationships, and represent the company externally
- Knowledge of facility operations, including merchandise presentation, pricing, signage, inventory levels, quality assurance, safety, and executing company programs
- Proficiency in supervising, hiring, training, mentoring, and developing management and hourly associates, including setting expectations, delegating, and conducting performance evaluations
- Ability to drive execution of business plans and projects, identify needs, remove barriers, measure progress, and develop contingency plans
- Commitment to promoting company policies, procedures, mission, values, ethics, integrity, and the Open Door Policy
- Skills in evaluating business effectiveness, consulting stakeholders, and improving efficiency and cost-effectiveness
Responsibilities
- Direct and guide management and hourly associates on customer service approaches by modeling excellent service, conducting tours, and resolving issues
- Drive financial performance by ensuring budgeted sales, wages, and expenses are met; assist store manager in expense control; create improvement plans and budgets; analyze trends for forecasting
- Participate in community outreach, build relationships with key community individuals/groups, represent the company, follow media guidelines, and promote company programs and events
- Direct facility operations by setting service standards, teaching merchandise presentation, maintaining inventory and pricing, requesting merchandise, ensuring quality/safety, and overseeing reviews
- Provide supervision and development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, delegating objectives, and developing staffing
- Execute multiple business plans/projects by identifying needs, communicating priorities, removing barriers, providing resources, measuring progress, and supporting learning/adaptability
- Build high-performing teams, embrace differences, foster a culture of belonging, create opportunities for associates to thrive, and promote a team-based work environment
- Train and direct others on company policies/procedures, ensure compliance, and utilize the Open Door Policy
- Evaluate ongoing effectiveness of plans/programs, consult stakeholders, apply suggestions for efficiency, and support community outreach events
Skills
Customer Service
Team Leadership
Financial Management
Budgeting
Community Outreach
Merchandising
Inventory Management
Safety Compliance
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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