(USA) Store Lead (Non-Complex) - Wm at Walmart

Yaphank, New York, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
  • Skills in building relationships with associates for feedback and providing information to customers and associates
  • Capability to drive financial performance, including confirming budgeted sales, wages, and expenses, controlling expenses indexed to sales, creating budgets, and analyzing economic trends and community needs
  • Experience in participating in community outreach, establishing relationships with key community individuals or groups, representing the company, and promoting company programs, events, and sustainability efforts
  • Knowledge of directing facility operations, including setting service levels, merchandise presentation (pricing, signage, instock/inventory), requesting merchandise, executing company programs, ensuring quality assurance, and overseeing safety/operational reviews
  • Proficiency in supervising, hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, delegating objectives, and developing associates for staffing and growth needs
  • Ability to drive execution of business plans and projects by identifying needs, developing/communicating plans, removing barriers, providing resources, measuring progress, and supporting continuous learning
  • Competence in promoting company policies, procedures, mission, values, ethics, integrity, compliance, and utilizing the Open Door Policy
  • Skills in evaluating business needs, consulting stakeholders, applying suggestions for efficiency/cost-effectiveness, and supporting community outreach events
  • Commitment to building high-performing teams, embracing differences, creating a culture of belonging, and providing opportunities for associates to thrive

Responsibilities

  • Direct and guide management and hourly associates on customer service approaches and techniques
  • Drive and ensure financial performance of the facility by assisting the store manager in expense/wage control, creating/implementing improvement plans, and budget forecasting
  • Participate in and lead community outreach programs, represent the company externally, and promote company initiatives to associates and the community
  • Direct facility operations, including merchandise presentation, inventory management, program execution, quality assurance, and safety/operational reviews
  • Provide supervision and development for management and hourly associates through hiring, training, mentoring, duty assignment, expectation setting, recognition, and delegation
  • Drive execution of multiple business plans and projects, including identifying needs, communicating priorities, removing obstacles, measuring performance, and developing contingency plans
  • Supervise associates by selecting/training/mentoring, building team-based environments, conducting performance evaluations, providing recognition/coaching, and promoting belonging
  • Promote and support company policies, procedures, mission, values, ethics, and integrity through training, direction, and compliance enforcement
  • Ensure business needs are met by evaluating plans/programs/initiatives, consulting stakeholders, and applying efficiency improvements
  • Build high-performing teams by embracing diversity, fostering belonging, and creating support opportunities for associates

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipFinancial ManagementBudgetingInventory ManagementMerchandise PresentationCommunity OutreachFacility OperationsExpense ControlSales Forecasting

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the location or remote work policy for this role?

This information is not specified in the job description.

What key skills are needed for the Store Lead role?

Key skills include directing customer service, driving financial performance through budgeting and expense control, facility operations management, associate supervision and development, and community outreach.

What is the work environment like at Walmart for this position?

The role involves building a team-based work environment, mentoring associates, and participating in community outreach to emphasize the facility as part of the community.

What makes a strong candidate for the Store Lead position?

Strong candidates excel in leadership by modeling customer service, managing financial performance through budgeting and expense control, supervising and developing associates, and engaging in community outreach.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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