Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
- Skills in building relationships with associates for feedback and providing information to customers and associates
- Experience in driving financial performance, including confirming budgeted sales, wages, and expenses; controlling expenses; creating budgets; and analyzing economic trends and community needs
- Capability to participate in community outreach, establish relationships with key community individuals/groups, represent the company, and promote company programs, events, and sustainability efforts
- Proficiency in directing facility operations, including setting service levels, merchandise presentation (pricing, signage, inventory), executing company programs, ensuring quality assurance, and overseeing safety/operational reviews
- Expertise in supervising, hiring, training, mentoring, and developing management and hourly associates, including assigning duties, setting expectations, providing recognition, and delegating objectives
- Ability to drive execution of business plans/projects by identifying needs, developing/communicating plans, removing barriers, measuring progress, and supporting continuous learning
- Knowledge of promoting company policies, procedures, mission, values, ethics, integrity, and Open Door Policy through training and direction
- Skills in evaluating business effectiveness, consulting stakeholders, applying improvement suggestions, and supporting community outreach
- Commitment to building high-performing teams, embracing differences, fostering belonging, and creating opportunities for associates to thrive
Responsibilities
- Direct and guide management and hourly associates on customer service approaches by modeling excellence, teaching (e.g., tours), and resolving issues
- Drive financial performance by confirming budgets, assisting store manager in expense/wage control, creating improvement plans/budgets, and forecasting based on trends/community needs
- Participate in community outreach, support associates as community members, maintain key relationships, represent company externally, follow media guidelines, and promote company initiatives
- Direct facility operations by setting service standards, developing merchandise presentation, maintaining inventory/pricing/signage, requesting merchandise, guiding program execution, and overseeing quality/safety reviews
- Provide supervision/development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, delegating objectives, and developing staffing for growth
- Drive execution of business plans/projects by identifying needs, communicating priorities, removing barriers, providing resources, measuring/adjusting performance, developing contingency plans, and demonstrating adaptability
- Supervise associates by selecting/training/mentoring, building team-based environments, establishing/evaluating performance, providing recognition/coaching, and promoting belonging
- Promote company policies, procedures, mission, values, ethics, and integrity by training/directing others, ensuring compliance, and supporting Open Door Policy
- Ensure business needs are met by evaluating plans/programs/initiatives, consulting stakeholders, soliciting/applying suggestions for efficiency/cost-effectiveness, and participating in community events
- Build high-performing teams by embracing differences in people/cultures/ideas/experiences and creating a culture of belonging where associates feel supported and can thrive
Skills
Customer Service
Team Leadership
Budgeting
Financial Analysis
Inventory Management
Merchandising
Community Outreach
Safety Compliance
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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