Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
- Skills in building relationships with associates for feedback and providing information to customers and associates
- Experience in driving financial performance, including confirming budgeted sales, wages, and expenses; controlling expenses indexed to sales; creating budgets; and analyzing economic trends and community needs
- Capability to participate in and lead community outreach programs, establish relationships with key community individuals/groups, represent the company, and promote company programs, events, and sustainability efforts
- Proficiency in directing facility operations, including setting service levels, merchandise presentation (pricing, signage, instock/inventory), requesting merchandise, executing company programs, ensuring quality assurance, and overseeing safety/operational reviews
- Experience in supervising, hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing management and hourly associates
- Ability to drive execution of business plans/projects by identifying needs, developing/communicating plans, removing barriers, providing resources, measuring progress, and adapting
- Knowledge of company policies, procedures, mission, values, ethics, and integrity, with ability to train and ensure compliance, including support for Open Door Policy
- Skills in evaluating business effectiveness, consulting stakeholders, applying improvement suggestions, and supporting community outreach
- Commitment to building high-performing teams, embracing diversity, fostering belonging, and creating opportunities for associates to thrive
Responsibilities
- Direct and guide management and hourly associates on customer service approaches by modeling excellence, conducting tours, and resolving issues
- Drive financial performance by confirming budgets, assisting store manager in expense/wage control, implementing improvement plans, creating budgets, and forecasting based on trends/community needs
- Participate in community outreach, encourage associate involvement, build community relationships, represent the company, follow media guidelines, and promote company programs/events/sustainability
- Direct facility operations by setting service standards, teaching merchandise presentation, maintaining inventory/pricing/signage, requesting merchandise, guiding program execution, ensuring quality/safety
- Provide supervision/development for management and associates via hiring, training, mentoring, assigning duties, setting expectations, recognition, delegation, and staffing for growth
- Execute business plans/projects by identifying needs, communicating priorities, removing obstacles, providing resources, measuring/adjusting performance, and developing contingency plans
- Supervise associates by selecting/training/mentoring, building team environment, setting/evaluating performance, providing recognition/coaching, and promoting belonging
- Promote company policies/procedures/mission/values/ethics by training others, ensuring compliance, and supporting Open Door Policy
- Evaluate ongoing plans/programs/initiatives for effectiveness, consult stakeholders, apply efficiency suggestions, and participate in community events
- Build high-performing teams by embracing differences, creating belonging culture, and enabling associate success
Skills
Customer Service
Leadership
Financial Management
Budgeting
Merchandising
Inventory Management
Community Outreach
Team Supervision
Safety Standards
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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