CX Coach (VP+)
MentoSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Experience introducing and leading company change efforts, providing clear expectations and guidance for business solutions, and communicating business objectives
- Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, developing action plans, and providing process improvement leadership
- Skills in driving financial performance, reviewing/evaluating P&L statements, managing budgeting/forecasting/expenses indexed to sales, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, and mitigating shrink to achieve sales/profit goals
- Capability to provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting to meet staffing needs
- Proficiency in coordinating/overseeing job-related activities, developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction on business processes
- Alignment with leadership principles: Respect the Individual (building high-performing teams, embracing differences, fostering belonging, collaborating, attracting/retaining talent, empowering/developing/recognizing others) and Act with Integrity (maintaining ethics/compliance, modeling Walmart values, accountability, regenerative goals, selfless actions)
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, and direction, introducing change efforts, setting expectations, guiding business solutions, and communicating objectives
- Model and demonstrate exceptional customer service (OBW model), manage/support initiatives (e.g., community programs), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality experiences
- Drive financial performance/sales in designated store area by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/inventory/operations, and implementing action plans to mitigate shrink and achieve goals
- Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging mindset, and recruiting for staffing/growth needs
- Coordinate/complete/oversee job activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building/measuring accountability/progress, addressing improvements, adapting, and promoting learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, and guidance on business processes/practices
Skills
Team Leadership
Customer Service
Merchandising
Inventory Management
Budgeting
P&L Analysis
Training
Mentoring
Store Operations
Sales Management
Performance Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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