Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with policies, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standard guidelines, and reporting unsafe situations
- Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing customer feedback, resolving complaints, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
- Capability to execute Sam's Club Pickup plan, including updating KPIs, auditing orders, ensuring equipment readiness, touring club for performance evaluation, training associates, and developing metrics
- Proficiency in supporting CPU efficiency projects, leveraging KPIs, modeling picking/loading, executing process improvements, evaluating programs, implementing solutions, and ensuring staffing
- Member service skills, including acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, and promoting products/services
- Maintenance skills for sales floor and merchandise, including handling claims/returns, zoning, stocking/organizing, setting up displays, removing damaged goods, signing/pricing, identifying shrink/damages, and securing merchandise
- Oversight of picking and staging club pickup orders according to company policy
- Ability to develop, communicate, and implement processes by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvements
- Commitment to demonstrating, promoting, and supporting compliance with company policies and procedures
Responsibilities
- Assists management with supervising associates by assigning duties, communicating goals/feedback, training on processes, providing direction on member service, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
- Maintains facility safety by conducting sweeps, following forklift/hazardous materials procedures, steel standards, and reporting unsafe situations
- Supports Sam's Club ecommerce plan by overseeing operations (e.g., Club Pick Up, Ship From Club), auditing feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
- Supervises associates in ecommerce programs by training/providing resources, assigning duties, giving feedback, communicating goals, and ensuring pick-up coverage
- Executes Sam's Club Pickup plan by updating operations with KPIs, auditing orders, ensuring equipment readiness, maintaining strategy awareness, touring club, training associates, evaluating performance/processes, and developing metrics
- Supports CPU efficiency projects by using KPIs/leadership insight to resolve gaps, modeling picking/loading, executing improvements, evaluating programs, implementing solutions, and communicating for staffing
- Provides member service by acknowledging members, identifying needs, guiding on tech, assisting purchases, locating items, resolving issues, and promoting products/services
- Ensures sales floor/merchandise maintenance by handling claims/returns, zoning, stocking/organizing, setting up/cleaning displays, removing damaged goods, signing/pricing, identifying shrink/damages, and securing merchandise
- Oversees picking and staging of club pickup orders throughout the day per company policy
- Develops, communicates, and implements processes/practices by collaborating with managers/co-workers/customers/partners, analyzing information, monitoring results, and addressing improvements
- Demonstrates, promotes, and supports compliance with company policies and procedures
Skills
Supervision
Associate Training
Member Service
Ecommerce Operations
Club Pickup
Safety Compliance
Customer Complaint Resolution
Performance Evaluation
Scheduling
Recruiting
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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