Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour-to-Teach), communicating/collaborating with all levels of associates, utilizing technology, and leading change efforts
- Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model, managing customer service initiatives, resolving customer issues, and implementing action plans for improvements
- Proficiency in driving financial performance, including reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation/inventory/operations, and mitigating shrink to achieve sales/profit goals
- Skills in supervising and developing hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, ensuring belonging/diversity awareness, and recruiting for staffing needs
- Capability to coordinate/oversee job-related activities, build stakeholder relationships, set goals, measure progress, identify improvements, demonstrate adaptability, and promote continuous learning
- Understanding of company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement related action plans
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, communicating store operations/business initiatives/merchandising/company direction, introducing change efforts, and providing clear expectations/guidance
- Model/demonstrate customer service standards, manage/support initiatives (e.g., store of the community, outreach), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership
- Drive financial performance/sales in designated store area by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans for shrink/sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating effectively, ensuring belonging/diversity awareness, and recruiting/developing associates
- Coordinate/complete/oversee job activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability/measuring progress, addressing improvements, and promoting adaptability/learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, and providing direction/guidance on business processes/practices
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Merchandising
Inventory Management
P&L Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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