Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Leads and develops teams effectively by teaching, training, and actively listening to associates
- Tours stores and provides feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts
- Provides clear expectations and guidance to implement business solutions
- Communicates business objectives to teams effectively
- Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model
- Manages and supports customer service initiatives (e.g., store of the community and community outreach programs)
- Ensures customer needs, complaints, and issues are successfully resolved
- Develops and implements action plans to correct deficiencies
- Provides process improvement leadership to ensure a high quality customer experience
- Drives financial performance and sales by reviewing and evaluating P&L statements
- Manages and assists in budgeting, forecasting, and controlling expenses indexed to sales
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develops and implements action plans to mitigate shrink and achieve sales and profit goals
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring
- Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently
- Ensures belonging awareness and recruits/develops qualified associates to meet staffing needs and company growth
- Coordinates, completes, and oversees job-related activities and assignments
- Develops and maintains relationships with key stakeholders
- Supports plans and initiatives to meet customer and business needs
- Identifies and communicates goals and objectives; builds accountability and measures progress
- Identifies and addresses improvement opportunities; demonstrates adaptability and promotes continuous learning
- Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity
- Implements related action plans; utilizes and supports the Open Door Policy
- Provides direction and guidance on applying policies in business processes and practices
Responsibilities
- Leading and developing teams through teaching, training, active listening, and feedback
- Communicating/collaborating on store operations, technology, initiatives, merchandising, and company direction
- Introducing/leading change efforts and providing expectations/guidance for business solutions
- Modeling/demonstrating customer service standards (OBW model) and managing initiatives
- Resolving customer issues and developing action plans for deficiencies/process improvements
- Driving financial performance via P&L review, budgeting, expense control, merchandising/inventory oversight, and shrink mitigation
- Supervising hourly associates through hiring, training, mentoring, duty assignment, recognition, and recruitment
- Coordinating/overseeing job activities, stakeholder relationships, goal-setting, accountability, and continuous improvement
- Ensuring policy compliance, ethics, and Open Door Policy support
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Merchandising
Inventory Management
P&L Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Change Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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