Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and communicating effectively with all levels of associates
- Proficiency in utilizing technology, business initiatives, merchandising, and company direction to introduce and lead change efforts
- Experience in modeling and demonstrating exceptional customer service standards, including the One Best Way (OBW) service model
- Skills in managing customer service initiatives, resolving complaints/issues, developing action plans, and providing process improvement leadership
- Capability to drive financial performance by reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and mitigating shrink
- Experience in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to coordinate and oversee job-related activities, develop relationships with stakeholders, identify goals, measure progress, and promote continuous learning
- Knowledge of company policies, procedures, mission, values, ethics, and integrity, with ability to implement action plans and support the Open Door Policy
- Commitment to building high-performing teams, embracing differences, creating a culture of belonging, working collaboratively, attracting/retaining talent, and acting with integrity
Responsibilities
- Lead and develop teams by teaching, training, actively listening to associates, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, and providing clear expectations/guidance for business solutions
- Model exceptional customer service to associates, manage/support initiatives (e.g., store of the community, outreach programs), resolve customer needs/complaints, develop action plans for deficiencies, and ensure high-quality customer experience
- Drive financial performance and sales in designated store area by reviewing P&L statements, managing budgeting/forecasting/expenses, ensuring effective merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans to achieve sales/profit goals and mitigate shrink
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging mindset, and recruiting to meet staffing needs
- Coordinate/complete/oversee job-related activities by developing stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, and demonstrating adaptability/continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, and providing direction on business processes
- Build high-performing teams, embrace differences, create belonging culture, work collaboratively, attract/retain/develop talent, recognize contributions, maintain integrity/ethics/compliance, and support Walmart's regenerative goals
Skills
Team Leadership
Associate Training
Customer Service
Store Operations
Merchandising
Inventory Management
Profit and Loss Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Performance Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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