Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, accurate pricing, proper signing, instock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs
- Knowledge of proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within Company guidelines and standards
- Experience in overseeing community outreach programs and encouraging Associates to serve as good community members
- Expertise in ensuring compliance with Company and legal policies, procedures, and regulations, including analyzing reports, implementing asset protection and safety controls, and overseeing safety, operational, and quality assurance reviews
- Skills in providing supervision and development opportunities for Associates, including hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset
- Capability to provide quality eyewear services, such as consulting with and educating Members/Customers, selecting products based on needs, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining Optical equipment
- Upholding the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions
- Building high-performing teams, embracing differences, creating a culture of belonging, working collaboratively, attracting and retaining talent, and acting with integrity, ethics, and compliance in line with Walmart values
Responsibilities
- Drive sales in the Vision Center by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, instock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs
- Model, enforce, and provide direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure needs, complaints, and issues are resolved within Company guidelines and standards
- Oversee the implementation of and participate in community outreach programs and encourage Associates to serve as good members of the community
- Ensure compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, providing direction on Company programs and initiatives, and directing Associates in maintaining confidentiality
- Provide supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset
- Ensure the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repairs, and maintaining Optical equipment
- Uphold the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies and procedures, and suggesting resolutions
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing action plans, utilizing and supporting the Open Door Policy, and providing direction on applying these in business processes
- Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, create a workplace where associates feel seen, supported, and connected, create opportunities for associates to thrive, work collaboratively, build strong relationships, communicate with impact, attract and retain talent, empower and develop talent, recognize contributions, maintain high standards of integrity, ethics, and compliance, model Walmart values, hold oneself and others accountable, and support goals of becoming a regenerative company
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
Where is this job located?
The job is located at Sam's Club in Montgomery, AL.
What skills or experience are required for the Optical Manager role?
The role requires skills in driving sales through merchandise presentation, pricing, inventory management, customer service, compliance with policies, supervision and development of associates, and providing quality eyewear services including consultations, measurements, and equipment maintenance.
What is the company culture like for this role?
The culture emphasizes building high-performing teams, embracing differences in people, cultures, and ideas, promoting a belonging mindset, and upholding the Open Door Policy for addressing associate concerns.
What makes a strong candidate for this Optical Manager position?
Strong candidates will have experience in sales driving, customer service resolution, team supervision and development, compliance management, and optical services like eyewear consultations and equipment maintenance, while demonstrating leadership in community outreach and a commitment to company values.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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