(USA) Member Team Lead at Walmart

Palm Desert, California, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Membership WarehouseIndustries

Requirements

  • Assists management with supervision, assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicates membership info, processes memberships/upgrades/credits, encourages renewals, participates in sales/marketing events, maintains documentation, meets membership goals, promotes Sam's Club value
  • Provides member service: acknowledges members, identifies needs, assists with purchases, locates merchandise, guides on self-service tech, handles transactions/registers/self-checkout, fills club pick-up orders
  • Oversees area: handles claims/returns, zones area, arranges merchandise, identifies shrink/damages, maintains carts/flatbeds, assists with transport, uses cart retrieval equipment, maintains parking lot cleanliness
  • Completes accounting: follows procedures, provides register funds, creates/interprets financial reports, assists investigations, prepares deposits/Cash Fund Transfers, investigates overages/shortages, maintains confidentiality/accuracy
  • Develops/communicates/implements processes by collaborating, analyzing info, monitoring progress, addressing improvements
  • Demonstrates/promotes compliance with policies, ethics, integrity; explains/guides application, implements action plans, uses Open Door Policy, assists correcting issues
  • Leads/participates in teams: shares resources, determines needs/priorities, coordinates assignments, provides feedback/support, models adaptation to change
  • Embraces differences, creates belonging culture, attracts talent (Respect the Individual)
  • Works as team, builds relationships, communicates positively to motivate (Respect the Individual)
  • Strengthens team by developing/mentoring, recognizing contributions (Respect the Individual)
  • Maintains/promotes highest standards of integrity/ethics (Act with Integrity)

Responsibilities

  • Supervise associates in assigned area (assign duties, train, guide, resolve issues, ensure compliance, recruit/hire/schedule/promote/coach/evaluate)
  • Support membership sales/renewals (provide info, process accounts, participate in events, meet goals, document)
  • Deliver member service (acknowledge, assist purchases/location/tech/transactions/pick-ups)
  • Oversee area operations (claims/returns, zoning/merchandising, shrink control, carts/transport, parking maintenance)
  • Manage accounting/documentation (procedures, reports, deposits, investigations, confidentiality)
  • Develop/implement processes (collaborate, analyze, monitor, improve)
  • Ensure policy/ethics compliance (guide, implement plans, correct issues)
  • Lead teams (coordinate, support, adapt to change)
  • Foster inclusive culture, build relationships, mentor associates
  • Uphold integrity/ethics standards

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Inventory Management
Merchandise Organization
Cash Handling
Returns Processing
Sales Goals
Recruiting
Scheduling
Coaching
Financial Documentation

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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