(USA) Member Team Lead at Walmart

Greenville, Virginia, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Assists management with supervision, assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicates and supports membership by providing information on types, programs, benefits; processing memberships, upgrades, credit accounts; encouraging renewals; participating in sales/marketing events; completing marketing recaps; meeting membership goals; promoting Sam's Club value
  • Provides member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service tech, handling transactions at registers/self-checkout, ensuring club pick-up orders are filled
  • Oversees area by handling claims/returns, zoning, arranging/organizing merchandise, identifying shrink/damages, maintaining carts/flatbeds, assisting with transport, using cart retrieval equipment, maintaining parking lot cleanliness
  • Completes accounting records, files transactions/documentation per procedures; provides register funds; creates/interprets financial reports; assists investigations; prepares deposits/Cash Fund Transfers; investigates overages/shortages; maintains confidentiality/accuracy of financial/personal info
  • Develops, communicates, implements processes/practices by collaborating with managers/coworkers/customers/partners, analyzing/applying info, monitoring progress, identifying/addressing improvements
  • Demonstrates, promotes, supports compliance with policies/procedures/ethics/integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, assisting management with corrections
  • Leads/participates in teams by sharing resources/info/tools, determining needs/priorities, coordinating/executing assignments, providing advice/feedback/support, ensuring timelines/quality, modeling adaptation to change
  • Embraces differences, creates belonging culture, opportunities for all to thrive, attracts talent
  • Works as team, builds trusting relationships, communicates with impact/energy/positivity
  • Strengthens team by developing/mentoring, recognizing contributions
  • Maintains/promotes highest standards of integrity/ethics

Responsibilities

  • Supervise associates in assigned area
  • Communicate membership info and process memberships/upgrades/renewals
  • Deliver member service and assist with transactions/pick-ups
  • Oversee area operations including merchandising, claims, and maintenance
  • Manage accounting tasks, reports, deposits, and investigations
  • Develop and implement business processes
  • Ensure compliance and ethical standards
  • Lead teams and support team performance
  • Foster inclusive workplace and team relationships

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Inventory Management
Merchandise Organization
Cash Handling
Sales Marketing
Policy Compliance

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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