(USA) Member Team Lead at Walmart

Miami, Florida, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Knowledge of membership types, programs, benefits, sales, and marketing to process memberships, upgrades, credit accounts, encourage renewals, participate in events, meet goals, and promote products/services
  • Skills in providing member service, including acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions at registers or self-checkout, and filling club pick-up orders
  • Capability to oversee assigned areas, handling claims/returns, zoning, organizing merchandise, identifying shrink/damages, managing carts/flatbeds, assisting with transport, using cart retrieval equipment, and maintaining parking lot cleanliness
  • Proficiency in completing accounting records, files, transactions, documentation; following procedures; providing register funds; creating/interpreting financial reports; assisting investigations; preparing deposits and Cash Fund Transfers; investigating overages/shortages; maintaining confidentiality and accuracy
  • Ability to develop, communicate, implement processes by collaborating with managers, co-workers, customers, partners; analyzing information; monitoring progress; identifying improvements
  • Demonstrated promotion of compliance with policies, procedures, ethics by explaining, guiding, implementing action plans, using Open Door Policy, assisting with corrections
  • Leadership in teams by sharing resources, determining needs/priorities, coordinating assignments, providing feedback/support, modeling adaptability to change

Responsibilities

  • Assist management with supervising associates in assigned area by assigning duties, communicating goals/feedback, training on processes, providing direction on member service to resolve complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
  • Communicate and support membership by providing info on types/programs/benefits, processing memberships/upgrades/credit, encouraging renewals, participating in sales/marketing events, completing marketing recaps/documentation, meeting membership goals, promoting Sam's Club value
  • Provide/ensure member service by acknowledging members, identifying needs, assisting purchases, locating merchandise, guiding on self-service tech, assisting transactions at registers/self-checkout, filling club pick-up orders
  • Oversee assigned area by handling claims/returns, zoning, arranging/organizing merchandise, identifying shrink/damages, organizing carts/flatbeds, assisting member transport, using cart retrieval equipment per policies, maintaining parking lot cleanliness
  • Complete accounting records/files/transactions/documentation per procedures; provide register funds; create/interpret financial reports; assist accounting investigations; prepare daily deposits and Cash Fund Transfers; investigate cash overages/shortages; maintain confidentiality/accuracy of financial/personal info
  • Develop/communicate/implement processes/practices to meet business needs by collaborating with managers/co-workers/customers/partners, analyzing/applying info from sources, monitoring progress/results, identifying/addressing improvements
  • Demonstrate/promote/support compliance with policies/procedures/ethics by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, assisting management with ethical/compliance corrections
  • Lead/participate in teams by using/sharing resources/info/tools, determining customer needs/business priorities, coordinating/executing assignments, providing advice/feedback/support for timelines/quality, modeling/helping adapt to change/challenges

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Merchandise Management
Inventory Control
Cashier Operations
Returns Processing
Sales Marketing

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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