Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Complies with company policies, procedures, and standards of ethics and integrity
- Uses policies, data, and resources to complete work assignments and priorities
- Collaborates with managers, coworkers, customers, and other business partners
- Identifies priorities, deadlines, and expectations
- Communicates progress and information
- Determines and recommends ways to address improvement opportunities
- Adapts to and learns from change, difficulties, and feedback
- Embraces differences in people, cultures, ideas, and experiences
- Creates a workplace where associates feel seen, supported, and connected
- Works as a team and builds strong, trusting relationships
- Communicates with impact, energy, and positivity to motivate and influence
- Strengthens the team by helping, developing, and mentoring others
- Maintains and promotes the highest standards of integrity, ethics, and compliance
- Models Walmart values and holds oneself and others accountable
- Delivers results while putting the customer first
- Makes decisions based on reliable information and balances short- and long-term priorities
- Displays curiosity, desire to learn, takes calculated risks, and demonstrates courage and resilience
- Drives continuous improvements and is open to new technologies and skills
Responsibilities
- Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs
- Assists members with purchasing decisions and locating merchandise
- Maintains self-checkout area, resolves member issues and concerns, promotes Sam's Club products and services
- Provides guidance and support to members regarding self-service technology
- Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types
- Assists members with transactions utilizing self-checkout area
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies
- Maintains paperwork, logs, and other required documentation
- Executes emergency response procedures and ensures compliance with company security and safety practices
- Assists with the training of Member Frontline Service associates on company processes and procedures
- Teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities
- Implements related action plans using the Open Door Policy and applies these in executing business processes and practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills or responsibilities are required for the Member Specialist role?
Key responsibilities include providing member service by handling returns, assisting with self-checkout, resolving issues, securing assets, training associates, and complying with company policies.
What is the company culture like at Walmart for this role?
The culture emphasizes respecting the individual by embracing differences, creating belonging, working as a team, communicating positively, mentoring others, and acting with integrity while modeling Walmart values.
What makes a strong candidate for this Member Specialist position?
Strong candidates demonstrate customer service skills, ability to handle returns and transactions, asset protection awareness, training capabilities, and alignment with Walmart's values of integrity, teamwork, and respect for individuals.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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