Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to maintain areas in accordance with company policies and procedures (handling returns, zoning, organizing merchandise, identifying shrink and damages)
- Skills in providing member service (reviewing receipts, acknowledging members, assisting with purchases, locating merchandise, resolving issues, promoting products/services, guiding on self-service technology, processing purchases/payments/returns/refunds/exchanges)
- Capability to secure and safeguard assets (observing/ communicating potential criminal activity, maintaining documentation, executing emergency procedures, ensuring security/safety compliance)
- Experience or ability to assist with training associates (on processes, procedures, new technology/tools, program rollouts, continuous learning/improvement)
- Compliance with company policies, procedures, ethics, and integrity standards
- Ability to complete work assignments using policies, data, resources; collaborate with others; identify priorities; communicate progress; adapt to change
- Embrace differences, create inclusive culture, build team relationships, communicate positively, mentor others
- Maintain high standards of integrity, ethics, compliance; model Walmart values; act humbly, honestly, transparently
- Deliver results customer-first, make decisions based on reliable information, balance priorities
- Display curiosity, take calculated risks, drive continuous improvements, adopt new technologies
Responsibilities
- Ensure area of responsibility is maintained per company policies (handle returns, zone area, arrange/organize merchandise, identify shrink/damages)
- Provide member service at exits (review receipts, acknowledge members, identify needs, assist with purchases/locating merchandise)
- Maintain self-checkout area, resolve member issues, promote Sam's Club products/services, guide on self-service tech, process purchases/payments/returns/refunds/exchanges per policies
- Secure/safeguard Sam's Club assets/property (observe/communicate criminal activity, maintain logs/documentation, execute emergency responses, comply with security/safety practices)
- Train Member Frontline Service associates on processes/procedures, new technology/tools, program rollouts, provide continuous learning/improvement
- Implement action plans using Open Door Policy, apply policies in business processes
- Complete work assignments/priorities using policies/data/resources, collaborate with managers/coworkers/customers/partners, identify priorities/deadlines, communicate progress, recommend improvements, adapt to change/feedback
- Respect the Individual: Embrace differences, foster belonging, create opportunities for associates, build trusting relationships, communicate to motivate, mentor/develop others, recognize contributions
- Act with Integrity: Promote ethics/compliance, model Walmart values, hold accountable, support regenerative goals
- Serve Customers/Members: Put customer first, make informed decisions, balance priorities, consider team/stakeholder impact
- Strive for Excellence: Learn continuously, take risks, show resilience, drive improvements, adopt new tech/skills, support others through change
Skills
Customer Service
Merchandise Handling
Returns Processing
Self-Checkout Support
Asset Protection
Security Procedures
Associate Training
Membership Services
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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