Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to collaborate with stakeholders to obtain market research and data
- Proficiency in reviewing key performance indicators (KPIs) and building action plans
- Skills in researching, evaluating, and analyzing data to identify operational and driver experience gaps
- Experience developing and implementing solutions to improve program and process metrics
- Knowledge of end-to-end store fulfillment processes (picking, staging, dispensing, delivering orders through all channels)
- Capability to lead process improvement projects and utilize data for insights
- Ability to set clear expectations, performance measures, goals, and support team members
- Skills in planning resources, implementation time, and talent for business initiatives
- Experience conveying urgency, motivating teams, leveraging resources, and holding accountable for results
- Expertise in root cause analysis and solutioning for driver supply and experiences
- Ability to identify and escalate issues (e.g., driver engagement gaps, incentives, app technology, fraud)
- Experience completing deliveries to understand driver and customer pain points
- Knowledge of supporting digital change initiatives, mobile apps, digital roadmaps, and product launches
- Ability to partner with operators for adoption, training, communication, and strategy execution
- Skills in facilitating alignment across teams, determining resource needs, and reacting to retail environment changes
- Understanding of compliance with company policies, procedures, ethics, integrity, and relevant laws
Responsibilities
- Collaborate with stakeholders to obtain market research and data
- Review KPIs and build action plans to improve performance
- Research, evaluate, and analyze data to identify operational and driver experience gaps
- Develop and implement solutions to improve program and process metrics
- Lead process improvement projects and provide data-driven insights
- Participate in all end-to-end aspects of store fulfillment
- Drive execution of multiple business plans and projects by identifying needs, developing plans, removing barriers, providing resources, measuring progress, and adjusting performance
- Develop contingency plans, demonstrate adaptability, and support continuous learning
- Set expectations, performance measures, goals, and ensure team has necessary resources and talent
- Identify and plan performance improvements using key business metrics
- Convey urgency to motivate team members and achieve goals
- Monitor progress, redirect efforts, and hold team accountable
- Support driver supply and experiences through root cause analysis and solutioning
- Identify and escalate resolution opportunities (e.g., driver engagement, incentives, zones, app issues, fraud)
- Complete deliveries to resolve driver and customer experience pain points
- Support implementation and sustainment of digital change initiatives, mobile apps, roadmaps, and product launches
- Partner with operators for adoption, execution, training, communication, and strategy
- Facilitate alignment between teams, determine resource requirements, and build strategies for market growth and digital adoption
- Monitor compliance with policies, procedures, mission, values, ethics, and integrity
- Provide feedback on municipal, county, or state laws impacting digital services
Skills
market research
data analysis
KPI analysis
process improvement
store fulfillment
picking
staging
dispensing
order delivery
business planning
performance metrics
team leadership
stakeholder collaboration
operational analysis
project management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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