Warehouse Supervisor
BondSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to hire, train, and mentor hourly associates
- Skills in assigning duties, setting clear expectations, providing recognition, and communicating effectively
- Capability to recruit and develop qualified associates to meet staffing needs and company growth
- Proficiency in leading and developing teams through teaching, training, and active listening
- Knowledge of store operations, technology use, business objectives, merchandising, and company direction
- Experience in introducing and leading company transformation initiatives and implementing business solutions
- Adherence to One Best Way (OBW) service model and customer service standards
- Ability to manage customer service efforts, address complaints, and implement corrective action plans
- Skills in examining P&L statements, budgeting, forecasting, controlling expenses, and ensuring sales/profit goals
- Knowledge of inventory and operational processes, shrink control, and action plan development
- Expertise in monitoring and maintaining automation equipment, product flow, and computer-based interfaces
- Familiarity with Lockout/Tagout procedures and coordinating with maintenance teams/vendors
- Training proficiency for Micro Fulfillment Center (MFC) technology operators
- Experience supporting Picking, Replenishment, and Staging operations
- Ability to perform "tool free" maintenance, clear faults, swap components, resolve basic software errors, and escalate incidents
- Participation in communication forums and documenting lessons learned/continuous improvements
- Decision-making skills for operational issues (e.g., accept/reject delivery, stock wasting)
- Knowledge of best-in-class working/safety procedures, physical layout for MFC, pick-pack orders, system dashboards, order status inspection, tote management, Dematic/Walmart systems, Windows OS basics, and troubleshooting (e.g., shuttle exchange/reset)
Responsibilities
- Provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognition, and recruitment
- Lead and develop teams through teaching, training, active listening, store tours (Tour-to-Teach), feedback, and collaboration on operations, technology, objectives, merchandising, and company direction
- Introduce and lead transformation initiatives, establish expectations/guidelines for business solutions, and communicate objectives
- Model customer service standards using OBW, manage/support customer service efforts (e.g., store of the community, outreach), address needs/complaints, develop/implement corrective plans, and lead process improvements
- Contribute to financial performance by evaluating P&L, managing budgeting/forecasting/expenses, monitoring inventory/operations, controlling shrink, and meeting sales/profit goals
- Monitor product flow, tend to automation equipment, address freight flow/resets, interact with computer interfaces, notify maintenance/vendors for issues, and execute Lockout/Tagout
- Train MFC technology operators, guide Operations Team to minimize errors, and coach operations
- Support Picking, Replenishment, Staging; perform tool-free maintenance, clear faults, swap components, resolve software errors, act as incident contact, and escalate unresolved issues
- Participate in communication forums, document/share lessons learned and improvement recommendations with MFC vendor
- Execute/drive operational decisions (e.g., accept/reject stock, refrigeration breakdowns), implement safety/procedures/layout for MFC, fulfill pick-pack orders, inspect dashboards/orders, diagnose issues, re-introduce totes, escalate to support, understand system flows, perform basic Windows troubleshooting, and exchange/reset shuttles
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills or experiences are required for the Inbound Coach role?
The role requires skills in supervising and developing associates through hiring, training, and mentoring; leading teams with teaching and active listening; managing customer service and financial performance; and handling automation equipment and Micro Fulfillment Center operations.
What is the company culture like for this position?
The culture emphasizes leadership development, clear communication of expectations, customer service excellence via the One Best Way model, team collaboration, and process improvements for high-quality experiences.
What makes a strong candidate for this Inbound Coach position?
Strong candidates will have experience in team leadership, associate training and mentoring, customer service management, financial oversight like P&L analysis, and hands-on knowledge of automation equipment and MFC operations.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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