(USA) Front End Coach at Walmart

Port Richey, Florida, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (TourtoTeach), communicating/collaborating with all levels on store operations, technology, business initiatives, merchandising, company direction, and leading change efforts
  • Proficiency in modeling/demonstrating exceptional customer service (One Best Way/OBW model), managing customer service initiatives (e.g., store of the community, outreach), resolving customer issues, developing action plans for deficiencies, and providing process improvement leadership
  • Skills in driving financial performance: reviewing P&L statements, budgeting/forecasting/controlling expenses, monitoring merchandise presentation/seasonal transitions/inventory/operations, mitigating shrink, achieving sales/profit goals
  • Experience in supervising/developing hourly associates: hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting belonging mindset
  • Capability to coordinate/oversee job activities: building stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability/continuous learning
  • Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy
  • Alignment with leadership principles: Respect the Individual (build high-performing teams, embrace differences, foster belonging, collaborate, attract/retain/develop talent); Act with Integrity (promote ethics/compliance, model values, accountability, selfless/humble/honest/fair/transparent); Serve Customers

Responsibilities

  • Lead and develop teams by teaching/training, actively listening, touring stores/providing feedback, communicating/collaborating on operations/technology/initiatives/merchandising/direction, introducing/leading change, providing expectations/guidance for business solutions/objectives
  • Model/demonstrate customer service standards (OBW), manage/support initiatives (community programs), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies/process improvements for high-quality experience
  • Drive financial/sales performance: review/evaluate P&L, manage budgeting/forecasting/expenses, monitor merchandise presentation/transitions/inventory/operations, develop/implement plans to mitigate shrink/achieve sales/profit goals
  • Provide supervision/development for associates: hire/train/mentor, assign duties, set expectations, provide recognition, develop for staffing/growth
  • Coordinate/complete/oversee activities: develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals/objectives, build/measure accountability/progress, identify/address improvements, promote adaptability/continuous learning
  • Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, guidance on business processes
  • Build high-performing teams, embrace differences, foster belonging, collaborate/build relationships, attract/retain/develop talent, promote integrity/ethics/compliance, model values, hold accountable, act selfless/humble/self-aware/honest/fair/transparent, serve customers

Skills

Key technologies and capabilities for this role

Team LeadershipAssociate TrainingCustomer ServiceStore OperationsMerchandisingInventory ManagementProfit and Loss AnalysisBudgetingForecastingExpense ControlChange ManagementPerformance FeedbackCommunity Outreach

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in stores?

This is not a remote position; it involves touring stores, providing feedback, and working on store operations and merchandising.

What salary or compensation is offered for the Front End Coach role?

This information is not specified in the job description.

What key skills are required for the Front End Coach position?

Key skills include leading and developing teams, driving financial performance through P&L management and sales goals, providing exceptional customer service, and supervising associates through hiring, training, and mentoring.

What is the company culture like for this role at Walmart?

The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel they belong, and promoting a belonging mindset.

What makes a strong candidate for the Front End Coach role?

Strong candidates demonstrate leadership in team development, customer service excellence, financial acumen in managing P&L and sales, and a commitment to company values like ethics, integrity, and creating a belonging workplace.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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