Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour-to-Teach), and communicating across all levels on store operations, technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, providing clear expectations and guidance for business solutions, and communicating business objectives effectively
- Proficiency in modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, developing action plans, and leading process improvements
- Capability to drive financial performance by reviewing P&L statements, managing budgeting, forecasting, expense control, merchandise presentation, seasonal transitions, inventory flow, operational processes, and action plans to mitigate shrink and achieve sales/profit goals
- Experience in supervising and developing hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, ensuring belonging and inclusion, and recruiting to meet staffing needs
- Ability to coordinate and oversee job-related activities by building stakeholder relationships, supporting plans/initiatives, setting goals, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of company policies, procedures, mission, values, ethics, and integrity, with ability to implement action plans, utilize Open Door Policy, and provide guidance on business processes
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on store operations/technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards, manage/support customer service initiatives, resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance and sales by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, ensuring belonging/inclusion, and recruiting/developing associates for staffing and growth
- Coordinate/complete/overssee job-related activities by developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability/measuring progress, identifying/addressing improvements, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, and providing direction/guidance on business processes/practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the work location for the Digital Coach role?
This information is not specified in the job description.
What key skills are needed for the Digital Coach position?
Key skills include leading and developing teams through teaching, training, and active listening; communicating and collaborating with associates on store operations, technology, and business initiatives; and driving financial performance by managing P&L, budgeting, and sales goals.
What is the company culture like at Walmart for this role?
The culture emphasizes exceptional customer service using the One Best Way model, ensuring belonging and inclusion awareness, supporting the Open Door Policy, and upholding company values, ethics, and integrity.
What makes a strong candidate for the Digital Coach role?
Strong candidates excel in team leadership, associate development through hiring, training, and mentoring, driving store financial performance, and ensuring compliance with company policies while promoting customer service and inclusion.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteDistrict Manager - West
AbbottSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteOperations Manager
Dandy$116,500 - $137,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteGeneral Manager, Platform
Offchain LabsSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteDealer Operations Coach (Baltimore, MD)
Dealer Inspire$62,500 - $77,974/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteArea Accountant
Republic ServicesSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteMulti Location Group Trainer, Chicago - Central
Dandy$82,100 - $95,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSecurity Operations Lead
EarnestSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)