Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and Tour to Teach methods
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Experience modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model
- Proficiency in managing customer service initiatives, resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Knowledge of reviewing and evaluating P&L statements, managing budgeting, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting for staffing needs
- Ability to coordinate job-related activities, develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction on business processes
- Alignment with "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating effectively, attracting/retaining talent, empowering/developing talent, recognizing contributions
- Alignment with "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, creating belonging, eliminating waste, participating in local giving, acting selflessly
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, Tour to Teach, communicating/collaborating on operations/technology/initiatives/merchandising/company direction, introducing/leading change, providing expectations/guidance, implementing solutions, communicating objectives
- Model/demonstrate exceptional customer service standards to associates via OBW model, manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, develop/implement action plans for deficiencies, provide process improvement leadership for high-quality experience
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operations, developing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates: hire/train/mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging mindset, recruit/develop for staffing/growth
- Coordinate/complete/oversee job activities: develop/maintain stakeholder relationships, support plans/initiatives for customer/business needs, identify/communicate goals/objectives, build/measure accountability/progress, identify/address improvements, demonstrate adaptability, promote continuous learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, direction/guidance on processes/practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position full-time?
Yes, this is a full-time position.
What are the main responsibilities of this role?
The role involves leading and developing teams, modeling exceptional customer service, driving financial performance and sales, providing supervision and development for associates, and ensuring compliance with company policies.
What skills are needed to succeed in this Coach/Ops Mgr Trainee role?
Key skills include team leadership and development, customer service management, financial analysis and budgeting, associate supervision and mentoring, and ensuring policy compliance.
What is the company culture like for this position?
The culture emphasizes building high-performing teams, embracing differences, promoting a belonging mindset, respecting the individual, and supporting company values of ethics and integrity.
What makes a strong candidate for this trainee role?
Strong candidates have experience in team leadership, customer service, financial management, associate development, and a commitment to company values and continuous learning.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteWarehouse Supervisor
BondSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteTeam Lead (Compute Team)
NeonSalary not specified
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
RemoteAssistant Manager, Acquisition
DraftKingsSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteSupervisor, Operations (Event Processing)
Verra MobilitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSecurity Operations Lead
EarnestSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSales Trainee
UFP IndustriesSalary not specified
- Full Time
- Internship, Entry Level & New Grad
RemoteCustomer Service Manager
Research InnovationsSalary not specified
- Full Time
- Junior (1 to 2 years)