Product Manager - Retail Operations
PanoptoSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour-to-Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, providing clear expectations and guidance for business solutions, and communicating business objectives effectively
- Proficiency in modeling and demonstrating exceptional customer service standards using the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Capability to drive financial performance and sales by reviewing/evaluating P&L statements, managing budgeting/forecasting/expense control indexed to sales, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Experience in providing supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, ensuring belonging/diversity awareness, and recruiting to meet staffing needs and company growth
- Competence in coordinating/overseeing job-related activities by developing stakeholder relationships, supporting customer/business plans, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity through action plans, utilizing Open Door Policy, and providing direction on business processes
- Leadership qualities including building high-performing diverse teams, embracing differences, creating belonging culture, providing equitable opportunities, working collaboratively, building trusting relationships, communicating with impact/positivity, attracting/retaining diverse talent, empowering/developing talent, recognizing contributions, maintaining/promoting integrity/ethics/compliance, holding accountable, and acting selflessly to support regenerative goals
Responsibilities
- Lead and develop teams by teaching, training, actively listening, touring stores to provide feedback, communicating/collaborating on operations/technology/initiatives/merchandising/company direction, introducing/leading change, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate customer service standards via OBW, manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality customer experience
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Supervise/develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, ensuring belonging/diversity awareness, and recruiting for staffing/growth needs
- Coordinate/complete/oversee job activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building/measuring accountability/progress, addressing improvements, demonstrating adaptability, and promoting learning
- Ensure compliance with policies/procedures, support mission/values/ethics via action plans, utilize Open Door Policy, and guide application in business processes
- Fulfill leadership expectations: Build diverse high-performing teams and belonging culture; work collaboratively and communicate positively; attract/retain/empower/develop talent and recognize contributions; maintain/promote integrity/ethics/compliance, hold accountable, model Walmart values, and act selflessly for positive impact
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills are needed for the Coach/Ops Mgr Trainee role?
Key skills include leading and developing teams through teaching, training, and active listening; driving financial performance by managing P&L, budgeting, and sales; and providing supervision through hiring, mentoring, and setting expectations.
What is the company culture like at Walmart for this position?
The culture emphasizes respect for the individual, leadership through modeling customer service, ensuring compliance with company policies, and supporting values like ethics, integrity, and the Open Door Policy.
What makes a strong candidate for this Coach/Ops Mgr Trainee role?
Strong candidates demonstrate leadership by effectively communicating, collaborating across levels, driving business results, mentoring associates, and modeling exceptional customer service and company values.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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