Account Management Operations Associate
ResortPassSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Proficiency in introducing and leading company change efforts, providing clear expectations/guidance for business solutions, and communicating business objectives effectively
- Expertise in modeling/demonstrating exceptional customer service (One Best Way/OBW service model), managing customer service initiatives (e.g., store of the community, outreach programs), resolving customer needs/complaints/issues, developing/implementing action plans for deficiencies, and providing process improvement leadership
- Skills in driving financial performance/sales by reviewing/evaluating P&L statements, managing budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing action plans to mitigate shrink and achieve sales/profit goals
- Capability to provide supervision/development for hourly associates via hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging mindset, and recruiting/developing talent for staffing/growth needs
- Experience coordinating/overseeing job-related activities by developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity via action plans, utilizing Open Door Policy, and providing direction on business processes/practices
- Commitment to "Respect the Individual" by building high-performing teams, embracing differences, fostering belonging, creating thrive opportunities, working collaboratively, building relationships, communicating with impact/positivity, attracting/retaining talent, empowering/developing, and recognizing contributions
- Adherence to "Act with Integrity" by maintaining/promoting ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals (positive impact, belonging, waste elimination, local giving), and acting selflessly
Responsibilities
- Lead and develop teams effectively through training, active listening, store tours, feedback, communication/collaboration on operations/technology/merchandising/company direction, change leadership, expectation-setting, and objective communication
- Model/demonstrate customer service standards (OBW), manage/support initiatives (community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality experiences
- Drive financial/sales performance by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, and implementing action plans for shrink mitigation and goal achievement
- Supervise/develop hourly associates via hiring/training/mentoring, duty assignment, expectation-setting/recognition, consistent communication, belonging promotion, and talent recruitment/development for staffing/growth
- Coordinate/oversee activities by building stakeholder relationships, supporting plans/initiatives, communicating goals, ensuring accountability/progress measurement, addressing improvements, adapting, and promoting learning
- Ensure policy/procedure compliance, support mission/values/ethics via action plans/Open Door Policy, and guide business processes/practices
- Build high-performing teams, embrace diversity, foster belonging/support/connection, create thrive opportunities
- Collaborate, build trusting relationships, communicate positively to motivate/influence
- Attract/retain/empower/develop talent, recognize contributions
- Maintain/promote integrity/ethics/compliance, model values, ensure accountability, support regenerative goals (impact, belonging, waste reduction, giving), act selflessly
Skills
Team Leadership
Customer Service
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Training
Hiring
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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