Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), communicating, and collaborating with all levels of associates
- Proficiency in utilizing technology, business initiatives, merchandising, and company direction to introduce and lead change efforts
- Skills in providing clear expectations, guidance, and communicating business objectives effectively
- Experience modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Capability to manage customer service initiatives (e.g., store of the community, community outreach), resolve customer needs/complaints/issues, develop action plans, and provide process improvement leadership
- Knowledge of reviewing/evaluating P&L statements, managing budgeting, forecasting, controlling expenses indexed to sales
- Expertise in monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting to meet staffing needs
- Ability to develop/maintain relationships with key stakeholders, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy
- Alignment with "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating with impact, attracting/retaining talent, empowering/developing talent, recognizing contributions
- Alignment with "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, creating belonging, eliminating waste, participating in local giving, acting selflessly
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing clear expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards to associates, manage/support customer service initiatives (e.g., store of the community, outreach programs), ensure resolution of customer needs/complaints/issues, develop/implement action plans for deficiencies, provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales in designated store area by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/controlling expenses indexed to sales, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations, promoting belonging mindset, recruiting/developing qualified associates for staffing needs/company growth
- Coordinate/complete/oversee job-related activities/assignments by developing/maintaining stakeholder relationships, supporting plans/initiatives for customer/business needs, identifying/communicating goals/objectives, building accountability/measuring progress, identifying/addressing improvements, demonstrating adaptability, promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/standards of ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, providing direction/guidance on application in business processes/practices
Skills
Team Leadership
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Process Improvement
Training
Mentoring
Recruiting
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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