Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, Automotive ServicesIndustries
Requirements
- Ability to communicate and explain Membership types, programs, benefits, credit card programs, and application processes to assist with account decisions, build Membership levels, encourage renewals, and promote Sam's Club products and services
- Skills in providing Customer/Member service, including acknowledging customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products/services while maintaining a safe environment
- Capability to maintain the car wash/gas station area by cleaning, organizing, ensuring accurate pricing/signage, handling claims/returns, zoning, arranging/organizing merchandise/supplies, identifying shrink/damages, and ensuring safety per company policies
- Experience or ability to receive, stock, and organize merchandise/supplies from distribution centers/suppliers, utilizing equipment appropriately, merchandising, and completing/retaining required paperwork/logs/documentation
- Proficiency in operating equipment such as cash registers and related tools to process purchases using appropriate procedures for different payment types and items
- Knowledge to operate and maintain Gas Station/Car Wash area equipment and provide products/services per company policies
- Commitment to "Respect the Individual" by embracing differences, fostering belonging, creating opportunities, building team relationships, communicating positively, mentoring others, and recognizing contributions
- Adherence to "Act with Integrity" by maintaining high standards of ethics/compliance, modeling Walmart values, holding accountable, and supporting regenerative goals
- Focus on "Serve our Customers and Members" by delivering results customer-first, making data-based decisions, balancing priorities, and considering team impacts
- Drive for "Strive for Excellence" by showing curiosity, taking risks, demonstrating resilience, driving improvements, adopting new technologies/skills, and supporting change
Responsibilities
- Communicate and explain Membership types, programs, benefits, credit card programs, and processes to current/prospective Members to assist decisions, build levels, encourage renewals, and promote value
- Provide Customer/Member service by acknowledging, identifying needs, assisting purchases, locating merchandise, resolving issues, promoting products/services, and maintaining safe environment
- Maintain area of responsibility by cleaning/organizing car wash/gas station, ensuring accurate pricing/signage
- Maintain Gas Station/Car Wash per policies by handling claims/returns, zoning, arranging/organizing merchandise/supplies, identifying shrink/damages, ensuring safe work environment
- Receive/stock merchandise/supplies from distribution/suppliers, organize/maintain facility per procedures, utilize equipment, merchandise, complete/retain paperwork/logs/documentation
- Operate cash registers/related tools to process purchases per procedures for payment types/items
- Operate/maintain Gas Station/Car Wash equipment and provide products/services per policies
- Embrace differences, create belonging culture, build team relationships, communicate positively, mentor/develop others, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals
- Deliver customer-first results, make informed decisions balancing priorities, consider team/stakeholder impacts
- Display curiosity/learning, take risks, show resilience, drive improvements, adopt technologies/skills, support change
Skills
Customer Service
Cash Register Operation
Merchandising
Stocking
Inventory Management
Equipment Maintenance
Sales Promotion
Membership Sales
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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