Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions; communicates business objectives to teams effectively
- Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model
- Manages and supports customer service initiatives (e.g., store of the community and community outreach programs); ensures customer needs, complaints, and issues are successfully resolved
- Develops and implements action plans to correct deficiencies; provides process improvement leadership to ensure a high quality customer experience
- Reviews and evaluates P&L (Profit & Loss) statements; manages and assists in budgeting, forecasting, and controlling expenses indexed to sales
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved
- Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations, ensuring belonging, and recruiting qualified associates
- Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning
- Ensures compliance with company policies and procedures; supports company mission, values, standards of ethics and integrity; implements related action plans; utilizes and supports the Open Door Policy; provides direction on applying these in business processes
- Builds high-performing, diverse teams; embraces differences; creates a workplace culture of belonging and equitable opportunities
- Works collaboratively; builds strong relationships; communicates with impact, energy, and positivity to motivate and influence
- Attracts and retains diverse talent; empowers and develops talent; recognizes contributions
- Maintains and promotes highest standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports regenerative company goals
- Acts in a selfless manner; is humble, self-aware, honest, fair, and transparent
Responsibilities
- Lead and develop teams through teaching, training, active listening, store tours, feedback, communication, collaboration, change leadership, expectation-setting, and objective communication
- Model exceptional customer service using OBW; manage customer service initiatives; resolve customer issues; develop action plans for deficiencies; lead process improvements
- Drive financial performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, mitigating shrink, achieving sales/profit goals
- Supervise and develop associates through hiring, training, mentoring, duty assignment, expectation-setting, recognition, belonging, recruitment, and diversity awareness
- Coordinate job-related activities with stakeholders; support plans/initiatives; set/measure goals; build accountability; address improvements; promote adaptability/learning
- Ensure policy/procedure compliance; support mission/values/ethics; implement action plans; utilize Open Door Policy; guide business practices
- Embody leadership expectations: Respect for the Individual (build diverse teams, foster belonging, collaborate, attract/retain/develop talent) and Act with Integrity (promote ethics/compliance, model values, ensure accountability, act humbly/selflessly)
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
P&L Management
Budgeting
Forecasting
Expense Control
Merchandising
Inventory Management
Shrink Mitigation
Hiring
Mentoring
Change Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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