US 北日本 Service Area Leader at GE Healthcare

Sendai-shi, Miyagi, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Leader who explores customer needs and outcomes from a business-wide perspective, driving customer issue resolution and satisfaction maximization
Experience in installation, inspection, and repair (mandatory)
Experience handling complex cases requiring coordination with multiple stakeholders
Experience connecting external customers and internal team members in process problem-solving
Communication skills to grasp the essence of complex issues and convey points simply
Customer understanding and response capabilities
Problem-solving abilities
Team management capabilities
Mindset focused on "driving change," "executing," and "developing talent."

Responsibilities

Maintain and improve customer satisfaction in the assigned area for the ultrasound diagnostics and related equipment (US) segment
Maximize business growth and profits for customers and products
Manage labor for US Advanced Field Engineers, including work environment and talent development
Improve operational processes to establish sustainable business operations
Stay knowledgeable on market trends and Key Opinion Leaders (KOLs), collaborating with US Sales Headquarters to contribute to share gains through services
Build strong relationships with dealers tailored to each region to promote independent service commercials
Explore dealer delivery models rooted in the area and optimize region-specific business models
Conduct regular reviews with customers in the area to enhance relationships and improve field operations
Coordinate smooth responses for new product introductions, quality issues, training, and programs in collaboration with global teams and other regions
Promote team and individual growth through coaching
Act as the responsible technical expert for the area, leading CS escalations by involving other departments (sales, tech support, GSPO, headquarters)
Utilize ServiceMax for information management, commit to business metrics and key KPIs (MSA/ODS/FE inventory), and execute initiatives
Ensure compliance adherence and lead EHS (environment, health, safety) activities to support service operations
Manage and coordinate installation, inspection, and repair processes

Skills

Customer Satisfaction

Team Management

Problem Solving

Installation

Inspection

Repair

ServiceMax

KPI Management

Coaching

Stakeholder Management

Process Improvement

EHS

Compliance

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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