(US) Accounts Receivable & Billing Specialist (Acute & Payer)

About PointClickCare

Employment Type: Full-Time

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Travel to Office Expectations

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

Reporting directly to the Finance Enablement Manager, the Accounts Receivable & Billing Specialist is accountable for managing monthly accounts receivable and billing activities for an assigned portfolio of clients. Key responsibilities include proactive communication with customers—both verbally and electronically—regarding outstanding invoices, payment statuses, and other accounts receivable matters. The role also encompasses handling all billing functions related to the designated client portfolio.

Success in this position demands rigorous adherence to established deadlines and consistent achievement of monthly KPIs. The ideal candidate will demonstrate exemplary organizational skills, clear and effective communication, a strong ability to prioritize competing tasks, and adaptability when balancing functional requirements. Proficiency in billing analytics, time management, and contract-related billing and pricing terms is highly desirable. Collaboration with internal teams—including Sales, Legal, Data Science, and Customer Success—is essential for this role.

Key Responsibilities

• Handle vendor, client, and internal inquiries professionally.
• Work with the Payment Team to resolve short or over payments.
• Audit invoices for accuracy and escalate billing errors as needed.
• Manage complex invoicing workbooks and processes.
• Address collection issues, payment inquiries, and follow-ups for assigned client portfolios.
• Set up new customer accounts.
• Maintain accurate and updated customer files.
• Support the Finance Enablement Manager as required.
• Prepare and reconcile weekly customer account reports, review unpaid balances, open invoices