Upmarket Account Manager at RingCentral

London, England, United Kingdom

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Telecommunications, TechnologyIndustries

Confident communicator, able to pick up the phone to speak to customers
Experience in a sales or customer service environment
Pride in delivering an exemplary customer experience
Ability to manage time effectively and prioritize workload
Attention to detail
Skills and experience suitable for managing MidMarket, Major, or Enterprise accounts with 100+ employees (depending on candidate)

Meet required targets for existing upmarket customers, including financial targets for Upsell, Churn & Downsell
Report pipeline, commit, and overall achievement to the Sales Manager each week using provided tools
Work with Marketing & Channel to develop upsell activity and programs, ensuring sufficient pipeline generation to meet quotas
Focus on account-based customer satisfaction and sales strategies to ensure customer retention across the account base
Focus on account planning to penetrate the highest potential accounts in the customer base
Deliver reporting to provide leadership with key information required to manage the business
Deliver prospecting activities to self-generate leads and opportunities
Maintain sales forecasting and processes in accordance with business requirements
Complete enablement and training activities to become an expert in the field
Drive upsell opportunities across the UK in assigned segment and customer base by delivering exemplary customer satisfaction
Handle all aspects of sales activity, working with sales operations, marketing, and product marketing to build go-to-market (GTM) for the customer base
Work with operational teams to ensure strong customer relationships