Universal Banker at M&T Bank

Lewisburg, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma or equivalent (GED)
Minimum of 1 year’s proven retail sales experience

Responsibilities

Specialize in branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers
Support daily branch operations as a Teller and meet customer service and sales needs as required
Hold customer appointments (scheduled or walk-in) to identify needs and refer complex needs to appropriate team members/partners
Educate customers on features and benefits of Consumer and Business Banking solutions and make recommendations based on needs
Engage customers to bank with the organization, provide solutions, and encourage use of digital capabilities
Explain high-level criteria used to decision loan applications
Complete servicing-related responsibilities for Consumer and Business Banking relationships and lead inquiries to identify other banking opportunities
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance
Proactively reach out to customers to contribute to retention and expansion of Consumer and Business Banking relationships
Adhere to customer service standards and provide differentiated experiences by understanding needs and delivering solutions
Actively engage in lobby management, greeting customers, inquiring about needs, and taking ownership to solve them
Introduce appropriate banking partners when servicing needs present product opportunities
Assist with and stay current on Consumer and Business Banking AML, BSA, and KYC processes; identify and escalate suspected fraud
Resolve and accurately log customer complaints in the appropriate system
Review, approve, and help resolve Consumer and Business Banking customer overdrafts
Accurately complete customer transactions and related operational activities, including documenting interactions and appointments
Adhere to compliance/operational risk controls per Company and regulatory standards
Promote an environment supporting belonging and reflecting the M&T Bank brand
Maintain internal control standards, including timely implementation of audit points and regulatory issues
Meet and maintain registration requirements under the Federal SAFE Act
Complete other related duties as assigned
Provide exceptional service, resolve customer problems timely, drive sales and customer experience, interact with Bank areas for operational issue resolution, and exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking

Skills

Customer Service

Sales

Teller Operations

Digital Banking

Lobby Management

AML

BSA

KYC

Banking Products

Loan Servicing

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees