Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, OutsourcingIndustries
Requirements
- Experience, skills, and knowledge sufficient for Unit Manager II (with potential consideration for Unit Manager III if requirements met)
Responsibilities
- Participates in the development of short/long term goals and plans for work group
- Solicits guidance from manager on best course of action for issues identified in work group
- Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support
- Communicates appropriately departmental performance
- Ensures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
- Consistently enforces all corporate/operational/departmental policies and values
- Provides coaching and direction to all associates within department that promote continued improvement in performance
- Enforces all key performance indicators that measure productivity and quality standards associated with department functions and tasks
- Investigates and appropriately resolves all complaints associated with performance of individual(s), department and/or operational tasks. Identifies root cause, implements controls to prevent/minimize future occurrences
- Promotes team development and cohesive participation to achieve department/operational objectives within assigned areas
- Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
- Negotiates through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group
- Resolves personnel issues in an appropriate manner and supporting HR policies
- Recruits best possible candidates with skills and experience needed to support departmental functions
- Leverages high performing associates to support critical roles within work group
- Aligns staff resources and skills to support functions in department
- Provides appropriate incentives and rewards that promote excellence and achievement
- Solicits feedback from appropriate resources for continued improvement in self-development/learning
- Participates in client meetings/updates and provides all necessary information within the timeline agreed upon
- Maintains service levels for specific functions within span of control
- Maintains a variety of service level objectives within span of control
- Continually challenges staff to improve/increase skills and operational knowledge
- Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress
- Solicits and/or offers assistance to work groups outside of span of control without jeopardizing service levels to assigned department
- Participates with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
- Ensures Account Executives (AE) are updated with any changes involving assigned client
- Monitors financial data and compares to budgetary goals as well as prepares budget for upcoming year
- Conducts or leads the analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
Skills
leadership
team management
performance monitoring
coaching
policy enforcement
KPI management
root cause analysis
risk management
renewals processing
cancellations processing
customer support
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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