Job Title: Care Coordinator

Position Overview

The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams, including Care Navigators, Care Coordinators, Primary Care Providers, and Orthopedic and Physical Therapy teams. The Care Coordination Team answers and transfers inbound calls, assists patients with scheduling specialist appointments, and collaborates cross-functionally to provide a seamless patient experience. This role is the first point of contact for most patients, and the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. This position is a non-exempt (hourly) role.

Location

This role is 100% remote, but a preferred home location in Georgia is desired for knowledge of the local community.

Schedule

• Part Time: Monday, Wednesday, Thursday - 8:00 AM - 5:00 PM (hours can be flexed if needed)

Responsibilities

• Support patients in scheduling provider visits.
• Ensure proper documentation of all patient contacts.
• Support outreach and navigation teams with operational and non-clinical tasks.
• Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved.
• Capture patient referrals through inbound fax.
• Identify and request necessary patient documentation from patients and community providers.
• Other duties may be assigned.

Required Qualifications

• High School Diploma / GED (or higher).
• Experience with escalated customer service issue resolution.
• Knowledge of Microsoft Office products:
  • Microsoft Word (create and edit correspondence)
  • Microsoft Outlook (email and calendar management)
  • Microsoft PowerPoint (ability to create and edit slides)
  • Proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas like VLOOKUP and IF).
• Phone/Fax system experience.
• EMR experience; Athena & Epic preferred.

Preferred Qualifications

• Associate's Degree or higher.
• Typing speed of 40+ Words Per Minute (WPM).
• Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a healthcare setting.

Skills

• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies the appropriate person with an alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow.

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous p