Ultra Luxury Concierge - The Mansion at MGM Resorts International

Las Vegas, Nevada, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

High School Diploma, GED or equivalent
Works varied shifts including holidays and weekends
2+ years of prior relevant experience in VIP, FD, or Concierge highly preferred
Successfully operate through 7 different computer systems while managing multi-line phones and responding to urgent emails
Successfully pass quality assurance audits including guest service shops, monthly concierge knowledge checks, and companywide secret shops

Responsibilities

Provide extraordinary service consistent with Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
Properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date
Stay knowledgeable on all dining and entertainment venues in the Las Vegas area including restaurants, golf courses, spas, nightclubs and tours to personalize recommendations for guests
Describe, solicit and enroll guests in the M-Life loyalty program
Communicate eloquently and effectively through email, telephone and during face-to-face interactions
Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre-arrival requests
Assist in planning and creating itineraries for all incoming Hotel guests
Greet guests upon arrival at the curb and escort them into the lounge for their registration needs
Perform follow up calls for all Hotel guests that have arrived
Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email
Identify, record and update guest personal profiles
Act as a liaison between multiple departments to execute elaborate guest requests, room set gatherings and special occasions